Guest Service Agent - Full Time - Cambria Boston-Somerville

Lenox Hotel•Somerville, MA

21d•$21 - $22

About The Position

The Cambria Boston–Somerville is looking for a friendly, service‑driven Guest Service Agent to join our Front Desk team. If you love connecting with people and creating memorable experiences, we’d love to meet you. Located at the intersection of Somerville and Cambridge, Cambria reflects the energy, creativity, and culture of the surrounding neighborhood. Our hotel offers a modern, sophisticated experience designed for travelers who want to feel like locals—whether they’re staying for a night or a week. From arrival to departure, Guest Service Agents play a vital role in shaping our guests’ experience. You’ll be the first point of contact, setting the tone with a warm welcome and ensuring each stay feels effortless and elevated.

Requirements

Excellent verbal and written communication skills in English. Multilingual a plus.
A guest-centric mindset
Ability to stand for extended periods (up to 6 hours)
Flexibility to work a varied schedule, including days, nights, weekends, and holidays
Some college coursework preferred
Prior experience in hospitality is a plus.

Responsibilities

Greet guests with warmth and professionalism, creating a welcoming first impression
Manage guest check‑ins and check‑outs efficiently and accurately
Provide information about hotel amenities, services, and the local area
Anticipate guest needs and proactively resolve questions or concerns
Maintain an energetic, organized, and engaging lobby environment
Collaborate with other hotel teams to deliver seamless service

Benefits

Hourly wage between $21-22
Medical and dental insurance
Generous paid parental and medical leave
Company‑paid Life, AD&D, Long‑Term Disability, and Employee Assistance Program (EAP)
401(k) with generous employer match
Employee discounts across Choice Hotel brands

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