Guest Service Agent- Full Time

Stanford Hotel Group•Burlingame, CA

64d•$28 - $28

About The Position

The Hilton San Francisco Airport Bayfront is currently looking for a full-time Guest Service Agent to join their Front Office team! The Guest Service Agent is responsible for greeting, registering and checking guests out of the hotel while ensuring the highest level of customer service, quality and preferred standards are met at all times. This is a full-time position for someone flexible to work AM and PM shifts during weekdays/weekends as needed. MUST have a flexible schedule! What Will I Be Doing? As Guest Service Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel while delivering outstanding guest service. Specifically, you would be responsible for performing the following tasks to the highest standards:

Requirements

High School Diploma/GED or equivalent is required, some college coursework is preferred
Must be flexible to work AM and PM shifts all days of the week
Must have guest service experience, preferably in a hotel setting
Must be 18 years or older
Must be able to multi-task in a busy environment, follow through on guest and employee requests, ensure guest satisfaction, and work as a team player
Good communication and interpersonal skills are essential
Flexible schedule required for days, evenings, weekends and holidays
Ability to effectively communicate in English with supervisor, fellow employees and guests

Responsibilities

Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Receive, input, retrieve and relay messages to guests
Attends appropriate hotel meetings and training sessions
Complies with our uniform and grooming guidelines
Performs other duties as assigned