Guest Service Agent - Puerto Rico Ferry (Ceiba)

Hornblower•San Juan, PR

10h

About The Position

Guest Service Agents are the eyes, ears, and friendly faces on the ground at each of our terminal locations. Agents will act as ticket agents, customer service representatives, concessionaire and ambassador to the many passengers exploring the unique neighborhoods that Ferry serves. The are responsible for selling tickets, answering questions, and managing queues

Requirements

Position requires working on the Ceiba, Vieques, and Culebra water front.

Nice To Haves

Previous experience in ferry, transit, hospitality, or attraction industry preferred.
Experience working in customer service, retail, or visitor services a plus.

Responsibilities

Ensuring all passengers have a pleasant experience and are informed about the different ways to purchase tickets (either via Ticket Vending Machines, our Mobile App, or through Rider Service Agents).
Must be able to handle money and tickets accurately and responsibly and effectively handle cash and credit card sales in high volume and quick-paced environment.
Responsible for accurate cash counts and deposits.
Promote the Mobile Ticketing App.
Act as ambassador who promotes all things ferry.
Knowing and communicating information about the ferry service, including rules, regulations, and basic knowledge about the neighborhood where assigned.
Most positions require working alone, but some may require working with a partner.
Contacting managers with information regarding any major ferry delays, incidents, or passenger complaints.
Set up and break down of ticketing cash drawer, filling out paperwork related to ticket sales.
Communicating with other Guest Service Agents in other locations regarding vessel delays or other information.
Making general announcements to waiting passengers.
Maintaining a manageable queue for waiting passengers.
Assisting customers when boarding the vessel in order to ensure that they have correct tickets and are aware of the direction they will be traveling on each vessel.
Manning the ticket window or location during hours of operation.
Selling ferry tickets via cash or credit card.
This position may require the ability to stand for long periods of time and work outdoors in all weather conditions.
Demonstrate RESPECT Values and QUEST Hospitality Behaviors with internal and external Riders.
Hold yourself and all employees accountable to the Environmental, Safety, Security and Quality Respect and SMS systems of the organization and work to support the HSSQE team to implement such systems, plans and control of records and documentation.
Additional job duties as assigned.