Guest Service Agent | Airlie Hotel and Conference Center | Warrenton, VA

PM New•Warrenton, VA

4h•Onsite

About The Position

Here are some of the tasks you'll be responsible for daily: Welcome and acknowledge all guests according to company standards Execute housekeeping requests like extra towels, toothpaste/brush, iron, hair dryer delivery, etc Execute maintenance requests like TV issues, battery replacement in a remote, assistance with HVAC Shuttle driver, that will include pick up/drop off of the mail, assistance with fire pits Anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation Develop and maintain positive working relationships with others, and support team to reach common goals Perform any job-related duties as assigned Where You’ve Been: We’re looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won’t be a great fit . When You’re Here: Be prepared to accommodate varying schedules including nights, weekends, and holidays. This position will require moving self in different positions to accomplish tasks in various environments including tight and confined spaces. This position will require moving for 90% of the time sometimes in varying temperatures. We offer excellent pay, hotel discounts, F&B discounts, and the opportunity to be part of an anything-but-standard growing hotel company.

Requirements

High School diploma (or equivalent)
preferably three to six months of related experience
Self- starting personality who is reliable
Always maintain professional appearance
Team player who is willing to help with other duties
Ability to lift up to 50lbs
Valid driver’s license (required)

Responsibilities

Welcome and acknowledge all guests according to company standards
Execute housekeeping requests like extra towels, toothpaste/brush, iron, hair dryer delivery, etc
Execute maintenance requests like TV issues, battery replacement in a remote, assistance with HVAC
Shuttle driver, that will include pick up/drop off of the mail, assistance with fire pits
Anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation
Develop and maintain positive working relationships with others, and support team to reach common goals
Perform any job-related duties as assigned