Guest Service Agent - One Dalton Street, Boston

Four Seasons•Boston, MA

12d•Onsite

About The Position

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Located in the heart of the Back Bay, Four Seasons Hotel One Dalton Street, Boston’s glass skyscraper soars above the city as the third tallest building in Boston. The Hotel’s 215 spacious guest rooms and suites feature floor-to-ceiling windows with views across the city. Other amenities include The Wellness Floor, a five-star urban spa destination; chic restaurants including brunch hotspot One+One; Trifecta, the stunning restaurant and cocktail lounge featuring Boston’s best cocktails and delicious New England fare; and more than 10,000 square feet of dedicated meeting and event space. One Dalton is also home to 160 beautifully designed private residences that boasts unobstructed views of the city, Charles River, Boston Harbor and out to the Berkshire Mountains and shores of Cape Cod. Join our Forbes Five-Star team and take your career to the next level at Four Seasons Hotel One Dalton Street, Boston ! The Opportunity: Looking for an exciting opportunity to join a world-class team and work in one of Boston's most luxurious hotels? Look no further than the Four Seasons Hotel One Dalton Street Boston! We are seeking individuals who are passionate about hospitality to join our Front Office team as a Guest Service Agent

Requirements

Requires reading, writing and oral proficiency in the English language.

Nice To Haves

High School Degree preferred.
2 Years in a front desk role or 2 years’ luxury customer service experience necessary.

Responsibilities

Check in guest in an efficient and friendly manner, using guest name whenever possible.
Assure that guest is assigned type of room requested and the correct rate is charged.
Arrange for luggage to be delivered to guest room and issues correct keys to the guest.
Check out guest at end of stay and ascertain guest satisfaction.
Collect keys, posts late charges and presents bill upon check out
Settle bill accurately through credit card or cash transaction.
Maintain a balanced bank assigned by the hotel.
Email the guest regarding any late charges processed to their account after their check-out (when proper email is available).
Make change, cashes checks, exchanges foreign currency.
Reconcile all transactions at the close of each shift and to cash out.
Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
Ability to work, weekend, nights and holidays.

Benefits

Hourly Rate: $31.89
FREE Medical, Dental and Vision Insurance for you and your eligible dependents, after 30 days
401(k) Retirement Matching Plan
Ability to experience our hotels as a guest through the Employee Travel program
Highly competitive salaries and incentives
Educational assistance programs, as well as in-house training workshop for all employees
Complimentary Life insurance
Vacation & Paid Sick Time Off
Complimentary Employee Meals
And much more!