FRONT DESK CLERK

SHAMIN HOTELS MASTER•Glen Allen, VA

22h•Onsite

About The Position

The Guest Service Agent is responsible for checking guests in and out of their rooms. They work with guests both in-person and online to reserve their rooms, answer any questions they have about the hotel and provide details and recommendations about activities to do in the surrounding area. Agents obtain or confirm guest information, assign rooms, activate and distribute keys, etc. Collect payment for room charges and other fees. Shamin Hotels invites individuals who value teamwork, take ownership of their role, and are passionate about serving guests with warmth and hospitality to join their team. The company seeks candidates with a wide variety of knowledge, skills, and experiences, offering opportunities for growth and excellence for both seasoned professionals and those just starting their careers.

Requirements

Be Golden, Collaborate and Help Others Succeed.
Be a role model, Embrace Responsibility and Keep Learning.
Be Positive, Care Deeply and Create Memories.
Prioritization and time management skills required.
Working quickly without compromising quality.
Attention to Detail skills required.
Reliable mode of transportation required.
High school diploma or GED certification or an equivalent combination of education and experience.

Nice To Haves

Proven experience as a front desk agent preferred.

Responsibilities

Greets, registers, and assigns rooms to guests.
Issues room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
Date-stamps, sorts and racks incoming mail and messages.
Transmits and receives messages using equipment such as telephone, fax and switchboard.
Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
Keeps records of room availability and guests’ accounts.
Computes bill, collects payment and makes change for guests.
May make, confirm and cancel reservations for guests.
Posts charges such as room, food, liquor or telephone by hand or machine.
May make restaurant, transportation or entertainment reservations for guests.
May deposit guests’ valuables in hotel safe or safe-deposit box.
May order complimentary flowers or Champaign for special guests at management’s direction
Understands and enforces the hotel company credit policies.
Accounts for all cash and makes deposits in accordance with hotel and company policies.
Communicates effectively with other front office and hotel departments.
Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
Knows and complies with all company policies and procedures pertaining to this position and its duties.
Takes the initiative to greet guests in a friendly and warm manner.
Cross sells other Shamin Hotels.
Performs other related duties as required.