Guest Service Agent | Delta By Marriott Southbank Hotel | Jacksonville, FL

PM New • Jacksonville, FL

11h • Onsite

About The Position

You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you’ll be making sure all guests receive excellent service from check-in to check-out. A lot goes into creating a perfect hotel stay, and you’ll play a huge role in this. We are looking to you to OWN the front desk area. Here are a few of the other tasks that will keep you busy on a daily basis: Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches. You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests. You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job.

Requirements

• High School diploma (or equivalent)
• Excellent customer service skills
• Knowledgeable of the area
• Excellent computer skills
• Previous customer service experience
• Excellent written and verbal communication skills
• Cash handling experience
• Knowledgeable of computerized systems
• Ability to work flexible hours
• Strong leadership abilities

Nice To Haves

• three to six months of related experience

Benefits

• excellent pay
• hotel discounts
• opportunity to be part of an anything-but-standard growing hotel company

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED