Guest Service Agent - Steady Extra (Planet Hollywood LV)
About The Position
As a Guest Service Agent, you will be responsible for completing arrival and departure transactions for guests checking in/out of the hotel Responsibilities Process check-in and check-out transactions for guests Assist guests with questions about the city and property Offer assistance with reservations for meals, shows, and other activities when appropriate. Assists with guest service recovery when possible Always Maintains an Upbeat and Positive attitude Responsible for being appraised for current events in hotel assisting guests Acts a liaison on behalf of the guest to expedite guest requests Maintains a professional and courteous attitude towards all guests (internal and external) Anticipating guests' needs and guest expectations Greets all guests with the proper introduction, and make them feel welcome; answer telephones promptly, with a pleasant voice; attends to all guest inquiries; maintains accuracy in cashiering; assists guests with problems, complaints or special needs; effectively generates reports according to shift; provides rate information for future or current dates; processes casino status changes on guest folios; attaches needed paperwork to all checked out folios; keeps stations neat and well stocked with supplies.
Requirements
- Must be 18 years of age or older
- Strong Interpersonal and communication skills.
- Self-starter with strong problem-solving ability
- One year experience in front desk or guest service field
- 6 months experience in basic computer knowledge
- Team Player
- Excellent oral and written communication in English
- Heavy telephone volume; must be able to tolerate secondary smoke; close knit environment, with constant co-worker involvement
- Must be able to complete several tasks at once with accuracy
- Must be able to stand for entire shift (an average 8 hour shift).
- Ability to follow directions.
- Ability to perform reaching, stooping and/or crouching motions repeatedly
- Must be able to communicate verbally
- Must be able to stand for extended periods of time
- Must be able to lift 25lbs.
Nice To Haves
- Proficiency in a second language would be beneficial.
Responsibilities
- Process check-in and check-out transactions for guests
- Assist guests with questions about the city and property
- Offer assistance with reservations for meals, shows, and other activities when appropriate.
- Assists with guest service recovery when possible
- Always Maintains an Upbeat and Positive attitude
- Responsible for being appraised for current events in hotel assisting guests
- Acts a liaison on behalf of the guest to expedite guest requests
- Maintains a professional and courteous attitude towards all guests (internal and external)
- Anticipating guests' needs and guest expectations
- Greets all guests with the proper introduction, and make them feel welcome
- answer telephones promptly, with a pleasant voice
- attends to all guest inquiries
- maintains accuracy in cashiering
- assists guests with problems, complaints or special needs
- effectively generates reports according to shift
- provides rate information for future or current dates
- processes casino status changes on guest folios
- attaches needed paperwork to all checked out folios
- keeps stations neat and well stocked with supplies.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
