Part-Time Guest Service Agent | Lionsback Resort | Moab, UT

PM Hotel Group•Moab, UT

41d•$24 - $26•Onsite

About The Position

We're seeking a dedicated Guest Services Agent who will serve as the face of our property, ensuring every guest enjoys a seamless, tailored experience from reservation to check-out. The ideal candidate has a strong understanding of luxury resort experiences, is personable, professional, and communicates well. This is a part-time, on-site, non-exempt position that reports to the General Manager. This position will work 3 full days per week. The pay range for this position is $24-$26/hour. Lionsback Resort A premier destination nestled on 175 acres in Moab, Utah, offering luxury casitas available for both rental and ownership. Our resort provides guests and owners with unparalleled access to the natural beauty of the surrounding national parks and recreational areas, combined with top-tier amenities and services. Who We Are Passionate - about hospitality and fostering an environment where associates will thrive. Culture driven - dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed. Unique - we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion. Innovators - we are a lifestyle hotel management company that is constantly evolving. We are open-minded individuals who embrace change. A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement. A company that has a culture of promoting from within. Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer.

Requirements

Previous experience in hospitality, guest services, or concierge roles.
Strong understanding of short-term rental operations and guest relations.
Familiarity with Moab's attractions, local events, and outdoor recreation options.
Proficiency in property management systems such as Cloudbeds, Operto, and Yale.
Excellent communication, organizational, and problem-solving skills, both verbal and written.
Ability to work flexible hours, including weekends and holidays.
Tech-savvy with experience using hospitality software and guest management tools.
Passion for hospitality and providing excellent guest service. This enthusiasm will be apparent from speaking with you.

Responsibilities

Oversee all guest reservations, ensuring seamless booking experiences.
Respond to leads, inquiries, and guest requests with professionalism and efficiency.
Address guest concerns promptly to ensure satisfaction and resolution.
Work closely with and assist the General Manager, covering days off when needed.
Coordinate housekeeping and maintenance in the absence of the General Manager, ensuring operational continuity.
Act as the ambassador of the resort, delivering a personalized and welcoming guest experience.
Maintain a strong knowledge of Moab's event calendar, national parks, hikes, trails, and recommended activities to provide expert recommendations.
Stay updated on city and county rules and regulations regarding short-term rentals.
Provide food and beverage recommendations and maintain familiarity with local restaurants.
Collaborate with various departments to ensure seamless resort operations.
Champion our values, vision, and culture.