TKO EMPLOYMENT SERVICES DELAWARE LLC-posted 2 days ago
Part-time • Entry Level
Onsite • Allentown, PA

Our Hotel Guest Service Agent, your primary role is to provide exceptional customer service to hotel guests. You'll assist guests with check-in and check-out procedures, handle reservations and inquiries, and address any concerns or requests they may have during their stay. Additionally, you'll strive to ensure a seamless and enjoyable experience for guests while upholding the hotel's standards of hospitality and professionalism. The hours for this position will be 3p-11p Saturday and Sunday.

  • Greet, register, and assign rooms to guests of the hotel.
  • Verify customers' credit and establish payment method.
  • Make and confirm external reservations for dinner, entertainment, and transportation.
  • Compute bills, collect payments, and make change for guests.
  • Answer hotel phone and handle guest requests and inquiries.
  • Transmit and receive messages, using telephones or PMS system.
  • Deposit guests' valuables in hotel safes or safe-deposit boxes.
  • Perform bookkeeping activities, such as balancing accounts.
  • Serve food and beverages to guests, ensuring a positive dining experience.
  • Act as a private lounge host.
  • Practice safe work habits and use required safety equipment.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Perform other duties as requested by management.
  • High School diploma or equivalent preferred.
  • Previous customer service experience required or equivalent training.
  • Dynamic, engaging and passionate personality with the ability to multi-task
  • Work schedule varies and may include working on holidays, and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25, bending and reaching.
  • Job descriptions and responsibilities are subject to change depending on business needs.
  • Employer Matched 401K
  • Hotel Room Discounts across multiple brands
  • Other Supplemental Benefits
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