Guest Service Agent

Turner Enterprises Inc. • Truth or Consequences, NM

6h • Onsite

About The Position

As a Guest Service Agent, you will be the first point of contact for guests and play a crucial role in providing extraordinary service and creating memorable experiences for our guests from arrival to departure.

Requirements

• High school diploma or general education degree (GED).
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills with the ability to build rapport and provide exceptional service to guests.
• Flexibility to work various shifts, including weekends and holidays.
• You’ll need to present documentation establishing both identity and employment authorization within three days of hire pursuant to federal law.

Nice To Haves

• Education in hospitality or related field.
• Experience working in a luxury hospitality setting.
• Proficiency in computer systems and hotel management software.

Responsibilities

• Ensuring a smooth, well-coordinated check-in/out process which includes greeting guests upon arrival, assisting with luggage, conducting room/property tours and coordinating departure schedules.
• Performing credit card verifications, processing folio adjustments and collecting payments.
• Assisting with guest inquiries, requests and reservations, both in person and over the phone.
• Ensuring guests’ expectations are met by anticipating guests’ needs and coordinating with other departments to fulfill guest requests.
• Scheduling guest wake-up calls as needed.
• Preparing and verifying the accuracy of the daily status sheet.
• Scheduling and verifying in-house guest activities, reservations, spa appointments, meal reservations, and activity tours/excursions.
• Answering phones, handling guest feedback and resolving complaints promptly and professionally.
• Performing room inspections and placing guest welcome notes and itineraries in rooms.
• Handling retail sales as necessary.
• Ensuring the accuracy of guest folios by verifying spa, guide, retail and room charges.
• Assisting in maintaining accurate records and accounts, including processing payments and maintaining guest accounts, recording cash tips, handing the cash drawer during shifts, and dropping cash/checks into the safe at night.
• Upholding the standard of cleanliness and maintenance of the front desk, lobby, entrance, and restrooms including the cleaning and sanitation of sinks, toilets, and tubs as well as sweep and mop floors and empty waste baskets.
• Assisting with spa laundry duties which include collecting, sorting, washing, drying and restocking linens, towels, and robes, ensuring guests always have clean and fresh supplies.
• Assisting with the preparation of hot mineral soaks for guests as needed.
• Providing coverage in the absence of Night Auditor.
• All other duties as assigned.

Benefits

• The Company offers full time employees an elite benefits package, including medical dental and vision insurance, basic life insurance, short term disability, 401(k) plan with matching contributions, paid time off and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED