Guest Service Agent (Front Desk)-Candlewood Suites – Hattiesburg, MS

Blue Sky Hospitality Solutions•Hattiesburg, MS

22h

About The Position

The Guest Service Agent (GSA) is responsible for delivering exceptional guest service throughout the guest experience—from arrival to departure. This role serves as the first point of contact for guests and plays a key role in creating a welcoming, efficient, and professional environment consistent with Candlewood Suites brand standards.

Requirements

High school diploma or equivalent required
Strong communication and interpersonal skills
Ability to multitask and remain calm in a fast-paced environment
Basic computer skills; experience with hotel PMS systems preferred
Ability to work flexible schedules including weekends and holidays
Reliable attendance and punctuality required
Ability to stand for extended periods
Ability to lift up to 25 lbs occasionally
Ability to move throughout the property as needed
Customer-focused mindset
Professional appearance and demeanor
Attention to detail and accuracy
Teamwork and collaboration
Problem-solving skills

Nice To Haves

Previous hotel front desk or customer service experience preferred

Responsibilities

Greet guests warmly and professionally upon arrival
Perform guest check-in and check-out procedures accurately
Process reservations, cancellations, and room changes
Handle guest inquiries, requests, and complaints in a timely and courteous manner
Operate the property management system (PMS) and maintain accurate guest records
Process payments, post charges, and balance cash and credit card transactions
Answer and direct phone calls using proper telephone etiquette
Communicate effectively with housekeeping and maintenance regarding room status and guest needs
Maintain a clean, organized, and professional front desk area
Follow all hotel policies, procedures, and safety standards
Adhere to brand standards and service expectations at all times
Assist with overnight audit duties if scheduled (overnight shift)
Anticipate guest needs and proactively offer assistance
Resolve guest concerns with professionalism and empathy
Promote hotel amenities, local attractions, and services
Ensure guest satisfaction and encourage repeat business