Front Desk Agent/Guest Service Representative

IMG Academy•Bradenton, FL

About The Position

About IMG Academy Named one of the Best and Brightest Companies to Work For in the Nation in 2024, IMG Academy is the world's leading sports education brand, providing a holistic education model that empowers student-athletes to win their future, preparing them for college and for life. IMG Academy provides growth opportunities for all student-athletes through an innovative suite of on-campus and online experiences: Boarding school and camps , via a state-of-the-art campus in Bradenton, Fla. Online coaching via the IMG Academy+ brand, with a focus on personal development through the lens of sport and performance Online college recruiting , via the NCSA brand, providing content, tools, coaching and access to a network of 40,000 college coaches About IMG Academy Named one of the Best and Brightest Companies to Work For in the Nation in 2024, IMG Academy is the world's leading sports education brand, providing a holistic education model that empowers student-athletes to win their future, preparing them for college and for life. IMG Academy provides growth opportunities for all student-athletes through an innovative suite of on-campus and online experiences: Boarding school and camps, via a state-of-the-art campus in Bradenton, Fla. Online coaching via the IMG Academy+ brand, with a focus on personal development through the lens of sport and performance Online college recruiting, via the NCSA brand, providing content, tools, coaching and access to a network of 40,000 college coaches Job Title: Front Desk Agent/ Guest Services Representative Department: Legacy Hotel Position Summary: Responsible for providing attentive and efficient service to hotel guests before arrival, throughout their stay, and upon departure. This role supports a memorable guest experience through exceptional service while contributing to room revenue and occupancy goals.

Requirements

Previous experience in hotel Guest Services is preferred but not required
High School diploma or equivalent
Proven experience providing high-quality customer service in a hospitality, retail, or service-oriented environment
Strong verbal communication and customer service skills
Ability to remain calm, professional, and composed in high-pressure or fast-paced situations
Effective problem-solving skills with the ability to anticipate and resolve guest issues
Must be able to work with and understand financial information and data, and basic arithmetic functions
Positive attitude with a collaborative, team-oriented mindset
Ability to lift, move, push and pull equipment or boxes in excess of 20lbs.
Ability to stand or walk for duration of shift
Ability to work flexible hours to include nights, weekends and holidays as needed
Ability to operate office equipment such as computers
Requires a background check upon offer
Requires a pre-employment drug screen upon offer

Responsibilities

Check guests in and out, answer phones, and assist with various guest needs throughout the day
Maintain daily records of room availability and rates; assist with setting and balancing the house and room assignments
Review and manage guest request logs to ensure requests are executed accurately and timely
Work closely with the Housekeeping Department to ensure guest rooms are ready in alignment with daily reservations
Demonstrate proficiency in all Front Desk systems, including check-in, check-out, and reservations
Respond to guest inquiries regarding hotel services, facilities, hours of operation, dining, transportation, and local attractions
Handle guest challenges in a friendly, professional, and solution-oriented manner
Ensure proper logging, handling, and delivery of guest packages, mail, and messages
Maintain effective communication and teamwork with hotel staff and other departments
Document incidents, maintenance issues, or guest feedback in required systems
Protect confidential guest and proprietary information in accordance with company policies
Other duties as assigned by management