Guest Sales and Service Consultant - Front Desk

Massage Heights - Ingersoll•Des Moines, IA

About The Position

We're seeking a dynamic Guest Sales and Service Consultant to join our team at Massage Heights. In this role, you will be the first point of contact for our guests, providing exceptional customer service while also driving membership sales and promoting our wellness programs. If you're passionate about health and wellness, have strong communication skills, and enjoy a sales-focused environment, this is the perfect opportunity for you! Benefits/Perks Professional and Safe Environment Paid Training Employee Discounts Competitive pay with commission, and bonus opportunities! Complimentary Monthly Massages or Facials Schedule / Expected Work Hours: 4–8-hour shifts

Requirements

Exceptional guest service and communication abilities.
Previous experience in sales, retail, or guest services is required.
Proficient with basic computer software and quick to learn new systems.
Fast learner with a positive and energetic demeanor.
Strong critical thinking skills, especially in resolving customer conflicts.
Passionate about interacting with people and consistently delivering outstanding service.
Thrives in collaborative team settings.

Responsibilities

Educate guests confidently and effectively about services and products.
Achieve monthly sales targets.
Provide exceptional service by listening, communicating, and responding to guest’s needs.
Excellent phone etiquette with an upbeat tone and strong articulation.
Promote the therapeutic benefits of regular massage therapy and skin therapy.
Develop and maintain positive relationships with members of the team and guests.