GUEST ROOM ATTENDANT
About The Position
Responsible for the cleaning and maintaining of guest’s rooms in accordance with established hotel procedures. ESSENTIAL JOB FUNCTIONS: Responsible for achieving and maintaining an exceptional standard of cleanliness throughout the guest rooms of the Hotel. Vacuums and cleans all floors and carpets in guest rooms. Dusts and polishes all furniture. Scrubs, disinfects and deodorizes all bathroom fixtures. Strips beds, collect dirty linen, and make beds with fresh linens. Routinely inspects guest rooms for maintenance needs, such as burnt-out light bulbs, plumbing or electrical problems, carpentry needs, or other special problems. Advises housekeeping supervisor of rooms ready for occupancy. Inventories stock to ensure adequate supplies and linen. Clean standard 14 to 16 rooms per shift. Responds to and consistently meets the needs of internal clients. Supports and cultivates new ideas and methods to deliver business solutions. Identifies ways to increase efficiencies or improve product or service. Delivers assignments/projects on time and completes all aspects before delivering to internal clients. Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business. Keeps track of existing products/services and/or progress on new initiatives. Develops skills to handle increasingly complex matters. Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy. Politely gives consistent, timely and accurate information and finds answer when unsure. Uses SPOTLIGHT behaviors when encountering guests. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
- Ability to deal with problems involving a few concrete variables in standardized situations.
Nice To Haves
- High school diploma or General Education Degree (GED) and housekeeping experience preferred
Responsibilities
- Achieving and maintaining an exceptional standard of cleanliness throughout the guest rooms
- Vacuuming and cleaning all floors and carpets
- Dusting and polishing all furniture
- Scrubbing, disinfecting, and deodorizing all bathroom fixtures
- Stripping beds, collecting dirty linen, and making beds with fresh linens
- Inspecting guest rooms for maintenance needs
- Advising housekeeping supervisor of rooms ready for occupancy
- Inventorying stock to ensure adequate supplies and linen
- Cleaning standard 14 to 16 rooms per shift
- Responding to the needs of internal clients
- Supporting and cultivating new ideas and methods to deliver business solutions
- Identifying ways to increase efficiencies or improve product or service
- Delivering assignments/projects on time
- Communicating programs/services to necessary people
- Keeping track of existing products/services and/or progress on new initiatives
- Developing skills to handle increasingly complex matters
- Complying with company expectations
- Politely giving consistent, timely and accurate information
- Using SPOTLIGHT behaviors when encountering guests
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
