Guest Room Attendant

Core Hotels and Resorts•Chicago, IL

5d•$17 - $17•Onsite

About The Position

The Guest Room Attendant is primarily responsible for guaranteeing cleanliness, supplying room amenities, and ensuring the comfort of guest room accommodations. This individual will clean and service assigned rooms or areas in a timely and organized manner according to hotel standards, service sequence, and inspection checklists to meet or exceed guest expectations.

Requirements

High school diploma or equivalent
Must be authorized to work in the United States
Must be able to communicate effectively in English
Must be able to accurately follow instructions, both verbally and written
Must be detailed orientated and work well under pressure
Must be able to work in a fast paced environment
Must be professional in appearance and demeanor
Ability to work a flexible schedule that may include evenings, weekends, and holidays. Schedules are based on occupancy levels and business of hotel
Must have the ability to deal effectively and interact well with the guests and associates
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Must have a passion for creating an exceptional experience for all guests

Nice To Haves

Thorough knowledge of the housekeeping field
Exceptional guest-focus
Fluency in other languages beneficial
Prior experience using hazardous cleaning chemicals, vacuum cleaners, and cleaning accessories

Responsibilities

Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Maintain positive guest relations.
Ensure the guest's satisfaction by providing clean, ready guest rooms that meet company or brand standards, to include: Making beds
Dusting
Vacuuming
Cleaning and sanitizing bathrooms
Removing trash, door hangers, and laundry bags
Organizing promotional materials
Clean extra rooms above daily quota upon request
Keep all supplies, cleaning materials, and clean linens secure, free of clutter and hazards, and in assigned storage areas where others can find them and to prevent losses or damages.
Inspect, plan and ensure that all materials and equipment are in complete readiness for service
Assist in maintaining hotel inventory of rooms, supplies, linens & amenities
Promote sanitation, safety, security efforts, and guest services of the Hotel.
Ensure equipment and facilities are inspected, cleaned, and in proper operational condition. Report defects promptly.
Observe guest reactions and confer frequently with staff to ensure guest satisfaction.
Follow hotel policy with lost/stolen items.
Adhere to hotel requirements for guest/team member accidents or injuries and in emergency situations.
Investigate new and improved cleaning methods and instruments.
Contribute to guest services and hotel success through teamwork.