Guest Room Attendant

Janko Hospitality • Oak Brook, IL

5d

About The Position

A Guest Room Attendant (GRA) at Hyatt House Oak Brook is responsible for cleaning and maintaining guest rooms and public areas to meet the hotel's standards and policies. This includes tasks such as making beds, dusting, vacuuming, and replenishing amenities. GRAs ensure that rooms are ready for guest occupancy, providing a welcoming and clean environment. They also promptly report any maintenance issues to supervisors. This position requires providing courteous, efficient, and attentive service to guests, contributing to their overall satisfaction and the hotel’s reputation for excellence.

Requirements

• Education: High School Diploma, GED, or equivalent years of relevant work experiencerequired.
• Experience:Previouscustomer service or hotel experience isrequired. Experience in housekeeping is helpful.
• Skills: Friendly demeanor with excellent communication and customer service skills.
• Strong organizational and prioritization skills.

Responsibilities

• Work Flexibility: Able to work seven days a week, including weekends, holidays, and rotating shifts as needed.
• Independence: Work independently while following instructions and prioritizing tasks effectively.
• Key Security: Follow key checkout procedures to maintain proper key security.
• Support for Room Attendants: Actively assist room attendants on guest floors by delivering and collecting supplies, amenities, and linen.
• Cleaning Tasks: Sanitize and clean restrooms.
• Dust all room surfaces, clean mirrors, fixtures, and floors.
• Vacuum carpets, upholstered furniture, and draperies.
• Empty wastebaskets, clean ashtrays, and remove trash to disposal areas.
• Sweep, scrub, and mop all areas as needed.
• Dust and polish furniture and equipment.
• Replenishment: Restock guest rooms with supplies, such as glasses, linens, stationery, and bathroom amenities.
• Linen Closet Organization:Maintainand organize linen closets to ensure all items needed are stocked and readily available.
• Public Area Maintenance:Maintainthe cleanliness and organization of the hotel’s public facilities, including stairwells, hallways, vending areas, outdoor corridors, lobby area, break room, fitness center, back office, laundry room, and public restrooms.
• Daily Reports: Complete daily housekeeping reports as required tomaintainsmooth and efficient operations.
• Safety & Security: Follow all established safety and security protocols. Be able to work safely with cleaning chemicals and equipment.
• Additional Duties: Perform other tasks assigned by management to ensurea high levelof guest satisfaction.
• Guest Interaction: Greet andassistguests in a friendly and professional manner.
• Maintain a high standard of personal appearance and always wear the proper uniform.
• Smile, acknowledge, and greet guests inrooms andwhile passing by.
• Security: Ensure room doors are always locked and secure to protect guests and property.
• Compliance: Follow safety and security policies.
• Adhere to OSHA and Blood Borne Pathogens regulations.
• Physical Demands: Lifting supplies up to 40 lbs.
• Standing and walking throughout the workday (sitting isvery limited).
• Reaching, pushing, pulling, twisting, bending, stooping, crouching, and kneeling arerequired.
• Good vision is necessary for inspecting work and ensuring high-quality standards.

Benefits

• Competitive compensation package
• Full benefits package, including 401K with matching and paid time off from Day 1
• Growth company focused on expansion through strategic acquisition and development
• Hotel discounts at locations worldwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees