Guest Room Attendant - RV Park Cleaner

Little River Casino Resort•Eastlake, MI

13d

About The Position

Performs cleaning of guest rooms and assists with laundry and house person duties as needed. Provides outstanding guest service to all casino and hotel guests. Assist and do what you and your department can to create a fun, exciting entertainment experience for our guests and engaging, inclusive, supportive work environment for our team members.

Requirements

None
Experience working with a Tribally run casino and/or resort preferred
At least 16 years of age
Basic organizational, written, and verbal communication skills
Basic problem-solving skills
Guest service, interpersonal and teamwork skills necessary to maintain quality service delivery
Accurate and detail-oriented
Maintain high confidentiality
Independently manage multiple tasks in a professional manner
Ability to work independently with minimal supervision
Ability to work cooperatively with all departments
Conditions of employment with Little River Casino Resort include passing a pre-employment drug test excluding marijuana, passing Resorts background check to meet the employment eligibility requirements as they pertain to the position and successfully completing a 90-day introductory period.
Individual must not have been charged or released from employment or involved in anything which could be considered a liability to the Resort, e.g. harassment, theft, violence, or integrity issues.
Accountable - Accept responsibility and account for actions
Collaborate - Ability to work with team members and management team to improve the gaming environment and continue to create a fun and exciting entertainment culture for our guests
Communication – Clearly, concisely, and professionally use verbal and written skills with guests, team members, management team and vendors
Guest Orientation - Establishes and maintains long-term guest relationships, building trust and respect by consistently meeting and exceeding expectations in a professional and ethical manner
Confidential - Will maintain and abide to the highest standards of confidentiality pertaining to team member, department, LRCR, and guest information
Detail Oriented – Ability to pay attention to the minute details of a given project or task
Diversity – Work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type
Emotional Intelligence - Able to keep your emotional intelligence skills present and accessible, including thought and emotion control, emotional barriers, a flexible mindset and be conscious of and in alignment with the organization's core values
Empathetic – Appreciates and sensitive to the feelings of others
Ethical - Demonstrates conduct conforming to the highest-level set of values and accepted standards
Interpersonal skills - Able to work effectively with guests, team members, management team, and vendors
Judgment - Makes well-reasoned and timely decisions based on careful, objective review and informed data
Organized – Possesses the trait of being organized and follows a systematic method of performing a task
Policies & Procedures - Demonstrates thorough, accurate, working knowledge and supportive attitude of all organizational policies, procedures, guidelines, and systems
Professional Attitude – Value, motivate and appreciate each individual you interact with in your office, your department(s), the Casino, the community and all of our guests
Reliable – Is dependable and trustworthy
Respectful and Honest / Acts with Integrity - Is truthful and credible in the workplace with team members, management team, guests, and vendors

Nice To Haves

Experience working with a Tribally run casino and/or resort preferred

Responsibilities

Stores and maintains all equipment per departmental guidelines.
Notifies the immediate supervisor of all guest requests and complaints.
Obtains assigned duty station from designated supervisor at start of work shift.
Provides outstanding guest service by answering all guest questions in a respectful, professional manner and exhibiting a good attitude toward guests and fellow team members.
Participates in creating and maintaining a high-quality work environment.
Participates in departmental meetings.
Brings all concerns and requests to the management team.
Uses biohazard kits when appropriate.
Responsible for the cleanliness of housekeeping areas.
Performs the laundering, folding, and stocking of all hotel linen and terry products, and help perform cleaning/janitorial services for Little River Casino Resort as needed.
Duties include but are not limited to emptying garbage from housekeeping cart, keeping floors clean and clear, keep bathrooms stocked and clean, opening and securing cart rooms at designated times, ensuring that halls and stairways are clear of linen, trash, dishes, roll-a-ways, cribs, etc., and moving furniture, flipping mattresses, and carpet cleaning. Will be expected to clean 13-16 rooms daily.
Assists Housekeeping team members in accommodating guests with a clean room in a timely manner.
Maintains knowledge of Safety Data Sheets (SDS) and know where the book is located within the Hotel department.
Must satisfactorily complete all training assigned by the Resort.
Must adhere to safety rules and regulations of the Little River Casino Resort and of the Hotel department.
Must be aware of and adhere to the emergency and evacuation procedures.
Must be aware of and adhere to the Resorts Health & Safety Program.
Other duties as assigned.