Longo Toyota of Prosper Guest Relations Representative

Penske Motor Group•Prosper, TX

2d•$15 - $17•Onsite

About The Position

Longo Toyota of Prosper is looking for a GUEST RELATIONS REPRESENTATIVE/RECEPTIONIST to join our team! The ideal candidate can thrive in a demanding and fast-paced environment. We are the fastest growing dealership in DFW and Penske Motor Group's FIRST dealership in Texas, plus we offer so many perks! Catered Lunches on Saturdays. Tuition Reimbursement. Gym Reimbursement...and so much more! A pply today! This position is 100% on-site at Toyota of Prosper in Prosper, TX. This is a full-time position, including Saturday shifts. The Guest Relations Representative Position has a Pay Scale consisting of the following elements and ranges. Wages include a Base Hourly Rate of $15.00 - $16.50.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The individual should possess:
Pleasant and polite demeanor with the ability to communicate professionally on the telephone, internet and in person, and use standard office equipment
A high school diploma or equivalent
A minimum of 1 year customer service experience and experience with multiple phone lines, preferred
Ability to coordinate activities with other employees
Ability to read and comprehend instruction and information in the English language
Must have a valid driver’s license and have and maintain an acceptable, safe driving record
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

Answers, transfers, and provides information to incoming calls, walk-in guests, or vendors.
Directs telephone calls to the appropriate parties, as necessary.
Communicates with callers, walk-in guests and or vendors in a professional, friendly, and efficient manner.
Strives to minimize hold time and abandon rates.
Effectively monitor and update all information in CRM management system
Notifies appropriate parties when guests are waiting.
Performs other administrative duties, as assigned.
Maintains guest’s contact information including but not limited to phone number (s), email, and home addresses.
Maintains high ethical standards in all actions.
Maintains assigned workspace in an organized and clean manner.
Always maintains a professional appearance.