Guest Relations Representative

Conrad Pearson•Germantown, TN

1d•Onsite

About The Position

Under the direct supervision of the Director of Revenue Cycle, the Guest Relations Representative is responsible for greeting patients in a friendly, positive manner and collecting the patient’s demographic information. This position requires a self-starter and ensures a positive patient experience.

Requirements

High School Diploma or equivalent GED is required.
One year of experience working in a front office in a physician’s office is required.
Ability to plan, schedule, prioritize and complete multiple tasks and demands.
Occasional overtime/weekend work is required.
Excellent oral and written communication, interpersonal, problem solving, and organizational skills are required.
A valid driver’s license, dependable automobile and current auto insurance are required for occasional travel for business purposes and to work at satellite locations.

Nice To Haves

Computer experience is preferred.
Preferably at a urology practice.

Responsibilities

Demonstrate the ability to communicate with patients effectively and comfortably.
Greet patients and verify appointments upon arrival in a friendly professional manner.
Provide patients with appropriate paperwork and once the paperwork is completed, review to ensure all questions are answered.
Maintain accuracy of insurance and patient demographic by verifying the information at each patient encounter.
Scan the paperwork, insurance card and driver’s license into the EMR system.
Educate and promote the patient portal and if needed, provide a token so patients can enroll in the portal.
Schedule, cancel and reschedule patient’s appointments as requested by patients and providers.
Monitor the waiting area and if a patient has been waiting for more than twenty minutes past his/her scheduled appointment, determine why there is a delay and provide an update to the patient.
Escorts patients to pharmacy as needed.
Stock specimen cups as needed.
Prepare labels, collect specimens, and deliver them to the laboratory.
Prepare the post-vasectomy bags.
Keep work area clean and neat.
Communicate regularly with manager, keeping him/her appraised of all pertinent information and providing feedback.
Familiar with the practices and job duties at the Wolf River Clinic and all outlying clinics and is able and willing to work at these locations as needed.
Ensure compliance for all regulatory requirements including OSHA and HIPAA; immediately and accurately document and report occurrences to supervisor; and ensure compliance with all legal and regulatory requirements as outlined in the corporate compliance plan.
Support and adhere to all company policies, procedures and management decisions; maintain confidentiality of patients’ medical information; and all confidential related administrative issues.
Demonstrate dependability in attendance, punctuality in reporting for work and initiative in completing a full work schedule; meeting or exceeding all established deadlines and utilizing all resources and supplies efficiently and appropriately.
Demonstrate the ability to concentrate during the course of the day.
Display a positive outlook with a helpful, constructive manner when working with other employees.
Demonstrate superior patient relations and interpersonal skills; demonstrate an appropriate level of mental and emotional tolerance and even temperament when dealing with staff, patients and general public using tact, sensitivity and sound judgment; promote a positive work environment and contribute to the overall efforts of the department and the company.