Guest Relations Manager, Hope Lodge
About The Position
At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled. The Guest Relations Manager leads guest relations and front desk operations, ensuring a seamless and welcoming experience for patients and caregivers. This role manages referrals, room allocations, occupancy, and supervises the guest relations & concierge team to optimize guest satisfaction and operational efficiency. Salary: $52,700 plus full benefit's package. Schedule: 7:30am - 4:00pm (Tuesday - Saturday)
Requirements
- Minimum Degree Required: High School Diploma or Equivalent
- Minimum of 3 years of experience in guest relations, front desk management, or hospitality management, with at least 1-2 years in a supervisory or managerial role.
- Valid Driver's License with Clean Driving Record is Required
- Strong leadership and team management skills
- Knowledge of hotel management systems and reservation software
- Ability to analyze data and adjust processes to improve occupancy
- Strong interpersonal and customer service skills
- Ability to work in a fast-paced, guest-facing environment
Nice To Haves
- Preferred Degree: Bachelor's Degree
Responsibilities
- Lead concierge/front desk team to ensure smooth check-in/out and excellent guest service (30%)
- Manage guest referrals, screening, and room allocation to maximize occupancy (25%)
- Supervise front desk operations including phone inquiries and guest requests (15%)
- Monitor facility readiness and cleanliness, coordinating with maintenance and housekeeping teams (10%)
- Track and analyze occupancy data to inform decisions and improve operations (10%)
- Resolve guest concerns and implement service recovery solutions (10%)
Benefits
- ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills.
- Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
