Water Country - Guest Relations Host

Herschend • Portsmouth, NH

24d • Onsite

About The Position

The Guest Relations Department is responsible for delivering amazing customer service and maintaining exceptional first impressions for both prospective and existing guests. The Guest Relations Host serves as a park ambassador to provide superior customer service to all Guests and supports the entire Guest Experience team. This role will have heavy focus on assisting guests with their questions, complaints, and providing helpful information about the park during their visit. The ideal candidate will be friendly, have strong communication skills, and have a knack for exceptional customer service.

Requirements

• Must be at least 16 years of age to comply with NH Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from your scheduled shift
• Ability to comply with all uniform policies
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
• Must possess strong written and verbal communication skills
• Must possess strong attention to detail and problem-solving abilities
• Ability to follow direction, multi-task, and work as part of a team as well as independently
• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to remain sedentary for extended periods of time, while using a computer or POS equipment
• Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more
• Ability to read, write, and speak fluent English

Nice To Haves

• Spanish or other bilingual language skills are a plus.

Responsibilities

• Be an ambassador for Water Country and focus on delivering exceptional customer service to prospective and existing guests.
• Welcome guests to the park in a warm and friendly manner.
• Serve as primary point of contact for all general park questions and inquiries
• Convey Park information, policies, and procedures to guests and other team members in a timely, accurate, professional manner
• Courteously assist guests with questions and complaints via in-person, telephone, or email communications
• Deescalate guest concerns with a positive attitude
• Direct and transfer department specific requests to the appropriate manager
• Sell and collect tickets and season passes
• Utilize Point of Sale (POS) technology to sell tickets, products, and services
• Assist with administrative tasks, including reporting, data tracking, and office organization
• Provide on the job training to other Guest Experience team members
• Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests.
• Assist other Guest Experience departments as needed
• All other duties assigned by leadership

Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Enjoy free entry to Water Country and select Herschend parks at no cost on your days off
• Invitations to exclusive company-sponsored employee events throughout the season

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed