Guest Relations Host/Hostess FT Days

GBMC HealthCare • Towson, MD

20h • $15 - $20 • Onsite

About The Position

Under direct supervision provides patients with food and nutrition services up to and including; working with patients on the room service process, passing and picking up patient trays, distributing between meal snacks to patients, providing pantry stocks to nursing units and acting as a liaison between the patient, Dietary and Nutrition and Nursing Services. Education: High School graduate or equivalent work experience required Skills: • Basic knowledge of tray identification system and has a basic nutrition knowledge as related to the patient menu program. • Skill in oral and written communication. • Ability to work well under time constraints and to work effectively as a team member. • Ability to apply common sense understanding to carry out detailed written or oral instructions. Principal Duties and Responsibilities: • Delivers and retrieves patient trays. Assists patient with tray set-up as needed. Delivers nourishment and/or between-meal snacks to patients as ordered by Dietary and Nutrition services. • When interacting with patient the host/hostess utilizes AIDET guidelines. • Stocks unit pantries according as ordered in CaterTrax. All stock sheets signed off as completed by nursing personnel. • Consults with the team leader or supervisor regarding any problems or conflicts. Reports all meal service related problems to the team leader and/or manager. May assist with tray and tray line set –up and also with the preparation of simple food items as directed by Team Leader or manager • Communicates with patients, visitors and staff in a positive, cordial manner. Is sensitive to the patient’s age, ethnic, cultural and social background. • Assists with the expedition of trays from tray line. When in kitchen area place hot beverages on trays and place trays in appropriate holding cart as directed by supervisor. • Retrieve dirty trays from patient’s room in a timely manner to ensure that trays are not left on the patient units • Cover any other unit as directed by management. Cover other units as needed during break times. • Provides patient with a hand sanitizer wipe prior as the meal is delivered. Encourages patient to use sanitizer wipe prior to eating. • Pours coffee and other hot beverages at the time of tray delivery for each patient. Ensures coffee is fresh and hot with each trip to patient areas. • Assists the department with maintaining a courtesy score of 90% or above for the overall Press Ganey score for Courtesy of the Person Serving Your Meal. • Demonstrate knowledge of fire safety to meet State and Joint Commission regulations to include the location of the Ansul fire system, correct storage of fire extinguishers and how to report a fire. • Demonstrate knowledge of safe chemical usage by identifying the location of Safety Data Sheets (SDS), correct Personal Protective Equipment (PPE) and the usage of PPE • Demonstrate knowledge of the HACCP program to include the temperature danger zone, labeling and dating, and sanitation. • Assist with maintaining the organization of coolers and storerooms used for floor stock storage. • Scan patient trays when they leave the kitchen and at the time of delivery. • Clean work areas and delivery carts daily. • Complete other duties as assigned by the Food and Nutrition Management team.

Requirements

• High School graduate or equivalent work experience required
• Basic knowledge of tray identification system and has a basic nutrition knowledge as related to the patient menu program.
• Skill in oral and written communication.
• Ability to work well under time constraints and to work effectively as a team member.
• Ability to apply common sense understanding to carry out detailed written or oral instructions.

Responsibilities

• Delivers and retrieves patient trays.
• Assists patient with tray set-up as needed.
• Delivers nourishment and/or between-meal snacks to patients as ordered by Dietary and Nutrition services.
• When interacting with patient the host/hostess utilizes AIDET guidelines.
• Stocks unit pantries according as ordered in CaterTrax.
• All stock sheets signed off as completed by nursing personnel.
• Consults with the team leader or supervisor regarding any problems or conflicts.
• Reports all meal service related problems to the team leader and/or manager.
• May assist with tray and tray line set –up and also with the preparation of simple food items as directed by Team Leader or manager
• Communicates with patients, visitors and staff in a positive, cordial manner.
• Is sensitive to the patient’s age, ethnic, cultural and social background.
• Assists with the expedition of trays from tray line.
• When in kitchen area place hot beverages on trays and place trays in appropriate holding cart as directed by supervisor.
• Retrieve dirty trays from patient’s room in a timely manner to ensure that trays are not left on the patient units
• Cover any other unit as directed by management.
• Cover other units as needed during break times.
• Provides patient with a hand sanitizer wipe prior as the meal is delivered.
• Encourages patient to use sanitizer wipe prior to eating.
• Pours coffee and other hot beverages at the time of tray delivery for each patient.
• Ensures coffee is fresh and hot with each trip to patient areas.
• Assists the department with maintaining a courtesy score of 90% or above for the overall Press Ganey score for Courtesy of the Person Serving Your Meal.
• Demonstrate knowledge of fire safety to meet State and Joint Commission regulations to include the location of the Ansul fire system, correct storage of fire extinguishers and how to report a fire.
• Demonstrate knowledge of safe chemical usage by identifying the location of Safety Data Sheets (SDS), correct Personal Protective Equipment (PPE) and the usage of PPE
• Demonstrate knowledge of the HACCP program to include the temperature danger zone, labeling and dating, and sanitation.
• Assist with maintaining the organization of coolers and storerooms used for floor stock storage.
• Scan patient trays when they leave the kitchen and at the time of delivery.
• Clean work areas and delivery carts daily.
• Complete other duties as assigned by the Food and Nutrition Management team.

Benefits

• Competitive salary and generous paid time off
• Free parking
• Monthly MTA bus pass subsidy-85% paid by GBMC "if applicable"
• Company subsidized onsite fitness and wellness center "if applicable"
• Pre-paid tuition to pursue professional development, additional certifications, and degree programs
• Comprehensive health, dental, and vision coverage
• 401 (a) and 403 (b) retirement savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED