Guest Relations Host

JLL•New York, NY

1d•Onsite

About The Position

This position serves as an Employee Experience Ambassador, delivering 5-star hospitality service as the face of the Workplace and client Property team. The role encompasses comprehensive hospitality and events management, reception and visitor services, meeting room coordination, and client suite services while maintaining the highest standards of customer experience and professional presentation in a fast-paced environment.

Requirements

Fluent in English language with excellent written and oral communication skills
Exceptional customer service skills with natural "people person" abilities and attention to customer needs
Proficient skills in Microsoft Office Suite (Excel, Word, PowerPoint, Visio, Outlook, Teams, SharePoint, Access)
Strong problem-solving skills with ability to react quickly and decisively when faced with issues
Exceptionally organized with outstanding multi-tasking and time management skills
High level of grooming standards and professional presentation
Ability to work under pressure and meet tight deadlines while maintaining 5-star service standards
Strong team player with commitment to support colleagues

Nice To Haves

Minimum 3 years of hospitality or reception experience
Knowledge of real estate, facilities soft services, and hospitality services
Previous experience with meeting room management and event coordination
Background in visitor management and security protocol implementation
Experience with booking systems and utilization reporting
Self-motivated, high-energy individual who thrives in fast-paced, challenging environments

Responsibilities

Meeting, greeting, and guiding colleagues and clients professionally while managing visitor experience and security protocols
Ensuring meeting rooms are clean, tidy, and ready for use with pre-meeting equipment and AV/VC checks before every booking
Setting up and resetting internal and external meeting rooms, training rooms, and conference rooms according to individual booking requirements
Managing the meeting room booking system including reservations, cancellations, amendments, and frequent communication with end users
Coordinating catering requests, AV/VC equipment, and special requirements while liaising with FM teams, vendors, and security as needed
Resolving simple AV/VC, collaboration tools, and meeting room equipment issues while conducting regular utilization checks
Managing hospitality and events including setup, breakdown, risk assessments, and coordination with security and housekeeping teams
Maintaining reception desks, waiting areas, and meeting rooms to highest standards while serving as an information source for staff and visitors
Conducting proactive premises inspections and raising work orders for maintenance, cleanliness, or system fault issues