Guest Relations Coordinator

The Breakers Palm Beach Inc•Palm Beach, FL

41d

About The Position

The Guest Relations department at The Breakers is seeking a talented and dedicated individual to join our team as a Coordinator This role combines the responsibilities of the Front Desk Concierge and Call Center to provide exceptional guest service As a Guest Relations Coordinator you will have the opportunity to gain invaluable experience in the hospitality industry while delivering impactful and memorable service to our guests

Requirements

Strong organizational skills and attention to detail are essential for success in this role
Proficiency in computer systems and software is required
Excellent written and verbal communication skills are necessary for effectively engaging with guests
A proactive and self motivated mindset is essential for self development and growth
The ability to work in a fast paced environment and prioritize multiple tasks is crucial
A flexible schedule including availability on holidays and weekends is required

Responsibilities

Serve as the main point of contact for guests providing exceptional service and assisting with inquiries and requests
Manage guest check in and check out processes ensuring accuracy and efficiency
Coordinate guest transportation dinner reservations and other concierge services
Respond to phone calls and emails in a professional and timely manner
Maintain accurate guest records in the computer system
Handle guest complaints and ensure appropriate follow up and resolution
Collaborate with other departments to ensure seamless guest experiences
Stay up to date with local attractions events and services to provide recommendations to guests

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