Guest Relations Concierge

Tommy Bahama • New York, NY

55d • $17 - $24 • Onsite

About The Position

Responsible for providing an exception shopping experience to our guest by creating a welcoming environment. Includes greeting guests, assisting with the door as guests enter and exit, responding to questions, providing information on promotions/opportunities and where product may be found. This role is key to the overall shopping experience and ensuring guests feel valued and well-informed.

Requirements

• HS diploma required. Bachelor's or equivalent experience preferred.
• Excellent customer service and communication skills.
• Friendly and approachable interpersonal skills.
• Ability to remain calm and composed in high traffic situations.
• Strong problem-solving skills and proactive approach to customer inquiries.
• Basic knowledge of product and clear awareness of floor plan and where product may be located.
• 1+ previous experience in customer service retail highly preferred.
• Keen awareness of surroundings including body language and general hospitality.
• Ability to stand up to 8 hours a day in hot and cold climates.

Responsibilities

• Welcome guests as they enter with a warm friendly demeanor and thank guests as they exit.
• Provide information about current promotions, products, services.
• Assist guests with locating specific products.
• Help with shopping bags.
• Respond to inquires and introduce them to the appropriate sales associate or manager.
• Partner with team members to address customer needs.
• Act as liaison between guests and others within the store to ensure the guest feel valued and well informed.
• Flexible to work outside in both hot and cold climates when needed.

What This Job Offers

• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees