Guest Relations Associate

Bazaar Holdings Hotel Development LLC•New York, NY

6h•$22 - $25

About The Position

The Guest Relations Associate serves as a key point of contact for guests, ensuring a seamless and positive experience from initial inquiry through reservation and follow-up. This role manages reservations across multiple platforms, maintains accurate guest information, and supports revenue goals by optimizing booking opportunities within capacity guidelines. The position acts as a liaison between guests and internal teams, communicates restaurant offerings, and proactively identifies solutions to meet guest needs. Additionally, the role supports administrative functions and requires strong organization, communication, and problem-solving skills in a fast-paced environment.

Requirements

1-2 years of applicable experience.
Familiarity with Google Suite, Open Table, Tripleseat and SevenRooms is a plus.
Ability to take direction and work in a team environment and to work calmly and effectively under pressure.
Must have problem-solving abilities, be self-motivated, and be organized.
This position will spend most of the time seated at a desk.
Must be able to sit and exert well-paced mobility for up to 8 hours in length.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.
Talking and hearing occur continuously in communicating with guests, supervisors and other employees.
Requires manual dexterity to use and operate all necessary equipment.

Nice To Haves

Familiarity with Google Suite, Open Table, Tripleseat and SevenRooms is a plus.

Responsibilities

To be an agent of hospitality and seek every opportunity to help guests have a positive experience
Respond to reservation requests, confirm reservations and handle guest communication through email, Open Table and phone.
Ensure that guest information is accurate, up to date and recorded properly.
Work to reach daily reservation targets while also following restaurant guidelines for maximum capacities for time-slots.
Liaise between guests and with host and management teams in person, via phone and Open Table.
Route large group reservations and event requests to appropriate team members to follow up
Provide guests with information about restaurant concepts and special menus or events.
Proactively offer alternatives in order to capture business.
Complete administrative tasks such as menu printing, office supply orders, credit card authorizations, and guest note writing.