Guest Relations Associate

The Salvation Army Southern California•San Francisco, CA

10h

About The Position

The Guest Relations Associate is responsible for providing exceptional customer service experiences. The Guest Relations Associate will be responsible for membership and program sales, providing information and answering questions about programs and services, and checking in visitors for the Kroc Center and Railton Place.

Requirements

High School Diploma or GED equivalency.
Must have excellent customer service skills in-person, over the phone, and through digital communication.
Must be computer literate with proficient typing skills and the ability to use new software programs with basic training.
Able to perform job functions with proactive mindset, good organization, attention to detail, fine judgement, speed, accuracy, and poise
Self-motivated, energetic, enthusiastic, and able to maintain a self-directed schedule

Nice To Haves

Bilingual in Spanish, Arabic, Cantonese/Mandarin, or Vietnamese preferred
Experience with a Point of Sales (POS) system and membership recruitment preferred.

Responsibilities

Greet guests as they enter the Kroc Center and the Railton Place and ensure they feel welcomed and have a positive experience.
Process all guest inquiries and sales by maintaining knowledge of current programs, services, and fees.
Provide administrative support to include filing, data entry, and mailing. Ensure confidentiality of all data.
Handle and resolve guest’s complaints and disputes by obtaining and evaluating all relevant data.
Provide security to ensure the Kroc Center and Railton Place are safe and secure by ensuring authorized entry by checking in and out all guests.
Review security monitors and report any suspicious or inappropriate activity to management.
Assist with emergencies and crisis situations including but not limited to fire alarms, flooding, and medical emergencies.
Maintain cleanliness of facility and conduct all mandatory safety checks.
Ensure that events, programs, and activities begin and end on time.
Responsible for all opening and closing duties.
Assist Kroc Center, Railton Place, and Property team with accurate and detailed work order and incident reports.
Accept mail and packages for Kroc Center staff and Railton Place residents.
Perform other duties as assigned.