Guest Relations Associate

Salvation Army USA•Modesto, CA

46d

About The Position

The Guest Relations Associate is responsible for providing exceptional customer service experiences. The Guest Relations Associate will be responsible for membership and program sales, providing information and answering questions about programs and services, and checking in visitors for the Modesto Red Shield.

Requirements

High School Diploma or equivalent (required)
Excellent customer service skills
Computer literate with proficient typing skills
Able to perform job functions with a proactive mindset, good organization, attention to detail, fine judgment,
Bilingual in Spanish
Ability to lift up to 25 lbs. (usually file boxes)

Nice To Haves

Experience with a Point of Sales (POS) system and membership recruitment (preferred)

Responsibilities

Greet guests as they enter the building and ensure they feel welcome and have a positive experience
Process all guest inquiries and sales by maintaining knowledge of current programs, services, and fees
Answer phone calls, direct calls and take messages to email to staff immediately.
Provide administrative support to include filing, data entry, and mailing. Ensure confidentiality of all data.
Handle and resolve guests' complaints and disputes by obtaining and evaluating all relevant data
Provide security to ensure the Red Shield is safe and secure by ensuring authorized entry by checking in and out all guests and using lock in system with buzzard to allow individuals into the facility.
Report any suspicious or inappropriate activity to management
Assist with emergencies and crisis situations including but not limited to fire alarms, flooding, and medical emergencies.
Maintain cleanliness of facility/work area and conduct all mandatory safety checks
Ensure that notices and changes for events, programs, and activities are posted in advance
Responsible for all opening duties
Assist Red Shield Center with accurate and detailed work order and incident reports.
Accept mail and packages for Red Shield Center/Staff and ensure it gets to the main office.
Create and maintain up to date flyers, programs and applications.
Data entry into Red Shield kiosk system through back end
Work with administrative staff and front desk attendant for processing paperwork appropriately
Perform other duties as assigned
Other related duties as required