Guest Relations Associate

Fort Worth Zoo • Fort Worth, TX

1d • $15

About The Position

This position is responsible for assisting guests with memberships sales and guest service issues.

Requirements

• Must be eighteen (18) years of age or older
• Available to work Wednesdays and Weekends
• Possess excellent communication and interpersonal skills
• Exceptional phone skills
• Possess skills to operate basic office equipment
• Customer Relations background
• Demonstrated problem solving abilities

Responsibilities

• Offer best guest service to both members and non-members
• Able to answer questions and handle complaints and problems
• Able to give Zoo and Metroplex directions
• Reconcile refunds with cash control
• Make paging announcements
• Issue non-admission related refunds
• Explain current promotions and programs
• Assist lost children and parents of lost children
• Maintain cleanliness of the Guest Relations office, Information Booth and surrounding Zoo areas
• Adhere to Zoo uniform guidelines
• Hand out first aid materials
• Open and/or close the office daily
• Enter all membership information and process all members in a friendly, accurate and efficient manner including data entry (via person, mail, phone or internet) and photo processing
• Greeting in the front plaza and throughout the zoo dispensing membership information and sales
• Maintain Zoo's lost and found including tagging, logging, and storage of items
• Assemble membership packets and renewals to be mailed or picked up

Benefits

• Zoo perks include free admission to the Zoo, eight complimentary tickets per year to give to friends and family and discounts on food, merchandise, attractions, admission, and programs.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees