Guest Relations Assistant Manager
About The Position
We are hiring an Assistant Guest Relations Manager - $43,517.00 to $54, 396.00 Annual wage range Do you have the ability to lead others? Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility - this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. The Guest relations Manager is responsible for assisting the Front Office Manager in the overall success of the front desk, for ensuring guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior guest service and product quality. Displays exemplary performance for staff to follow.
Responsibilities
- Assists in Maintains guest service as the driving philosophy of the hotel.
- Personally, demonstrates a commitment to guest services in responding promptly to guest needs.
- Is committed to making every guest satisfied.
- Assists in Ensuring all hotel staff, including new hires, know all components of guest services and are trained to meet standards.
- Develops added value customer service programs.
- Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance.
- Meets or exceeds hotel guest satisfaction measures.
- Ensures hotel standards and services contribute to the delivery of consistent guest service.
- Acts as manager on duty for hotel and assists in managing front desk operations.
- Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems.
- Assists in scheduling, payroll, and progressive discipline for the department.
- Ensures front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories and receivables.
- Produce accurate financial reports on time.
- Maintains a positive, cooperative work environment between staff and management.
- Emphasizes employee selection, training and development as a way of doing business.
- Assists the Front office manager in ensuring all hotel employees know hotel objectives.
- Ensures personnel files are accurate and comply with both local and federal laws and regulations.
- Administers personnel policies fairly and consistently.
- Helps develop management talent by acting as a mentor for direct reports.
- Ensures completion of training objectives and development plans.
- Monitors and maintains acceptable turnover levels.
- Knows local health and safety codes and regulations that apply to the hotel.
- Recognizes and corrects potential safety hazards in the hotel, such as broken doors or railings, fire hazards, etc.
- Recognizes and corrects potential security problems in the hotel, such as locking doors after hours, etc.
- Understands and follows policies and procedures for the hotel's key control system and ensures others follow them.
- Ensures ongoing staff and employee involvement in preventive maintenance programs.
- Protects the interests of the hotel during capital projects.
- Is an example to the front desk staff on all areas of the Associate handbook.
- This role is critical in leading by example. Keeping confidential matters, confidential. Following and ensuring staff are following all policies and procedures in the handbook.
- It is very important that the person chosen for this role is a LEAD By EXAMPLE person.
Benefits
- We offer competitive wages.
- Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Accommodation
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
