The Guest Relations Team is committed to delivering a high-level of personal care, with thoughtful guidance genuinely delivered to Tauck guests and their trusted travel advisors as needed. This is a high visibility, front-line team that works cross-functionally with internal teams as well as acts as a key liaison with external resources (such as Travel Protection partners) to ensure seamless, end-to-end support throughout the guest travel experience. The Guest Relations team is directly responsible for managing the complete resolution process of all guest feedback and customer care cases, ensuring every interaction exemplifies Tauck’s unwavering commitment to foster and build guest loyalty. This Manager role will assume responsibility for the daily management, development and overall performance of the Guest Relations team. The Manager will lead a dynamic team focused on fostering deep guest loyalty, proactively resolving issues, and optimizing service workflows for efficiency and effectiveness. Employee engagement and coaching, as well as data-driven decision-making to optimize processes and enhance our customer experience are must-have behaviors for this role. This role combines people leadership and operational excellence to ensure every guest and travel advisor interaction reinforces our brand promise of excellence.