Guest Relations and Communications Coordinator

ARROWMONT SCHOOL OF ARTS AND CRAFTS•Gatlinburg, TN

just now•Onsite

About The Position

Arrowmont is seeking a versatile and proactive Guest Relations and Communications Coordinator?to support the intersection of marketing, communications, and student registration. The Coordinator ensures the "first and last impression" of the school is professional and welcoming, moving seamlessly from campus tours and rental registration to data management and internal brand stewardship. ? Reporting to the Director of Marketing & Communication, you will assist in day-to-day administrative operations, provide top-tier customer service, and help execute the communication strategies that keep the Arrowmont community engaged throughout the year.

Requirements

1–2 years of experience in customer service, front-office administration, or a related field.
Proficiency in Microsoft Office; basic experience with graphic design tools (e.g., Canva or Adobe Creative Suite).
An eagle eye for typos, data accuracy, visual consistency, and financial transactions.
A friendly, professional demeanor with the ability to handle inquiries with patience and clarity.
Dedicated desk and computer provided; weekend work is required?to support student check-in for workshops, campus rentals?and events.?

Responsibilities

Guest Experience & Public Information
Serve as a primary point of contact, greeting visitors, answering phones, and leading campus tours with an emphasis on Arrowmont’s mission and offerings.
Accurately process payments for workshop/event registrations and facility rentals.
Serve as the internal point of contact for rental groups; coordinate arrivals/departures and handle campus-wide communication to ensure needs are met for the duration of their stay.
Maintain a warm, tidy, and inviting entry environment; ensure all marketing materials (brochures, catalogs, flyers) are stocked, current, and organized.
Act as a knowledge base for questions regarding Arrowmont’s history, programs, registration process, and campus logistics.
Marketing, Development & Registration Support
Coordinate the physical assembly and sorting of large-scale marketing and fundraising mailers.
Perform precise data entry to support Registration; assist with the organization and maintenance of institutional files for both Marketing and Development.
Utilize basic graphic design skills to update existing templates for internal documents, handouts, and promotional flyers.
Print and organize professional packets for instructors and staff; as well as support with printing and assembling student nametags, and campus materials.
General Administrative Assistance
Assist with "All Team" emails and contribute updates to the staff intranet to keep the campus connected.
Provide "all-hands-on-deck" assistance during peak event seasons or high-traffic workshop cycles, including supporting evening receptions for students or potential donors, and annual fundraising events.
Monitor and order office supplies for all departments, ensuring the team is properly equipped. This includes ordering nametags and business cards for all team members.
Other administrative duties as assigned.