GUEST RELATIONS ADMINISTRATIVE ASSISTANT 2

GTRC•Suttons Bay Township, MI

16d

About The Position

Responsible for providing administrative support to the daily operations of the Guest Relations Departments. Assist supervisor in working towards the goals of the business and department by creating an organized and functional work environment.

Requirements

High School Diploma, GED or equivalent experience
Requires 1-2 years of office experience
Must be TIPS Certified or able to pass certification upon hire
Must have a valid driver’s license and be insurable by the Tribe’s insurance carrier
Microsoft Office
Active listening giving full attention to what other people are saying
Service Orientation actively looking how to help employees, vendors and customers
Critical thinking, making decisions and work independently
Requires excellent communication and organizational skills
Work productively under strict time restraints with variable deadlines
Must be able to lift and/or move objects up to 45lbs.
Requires reaching, bending, stretching, kneeling, crawling, lifting and carrying
Must be able to work flexible hours including nights, weekends, holidays and/or days off and variable shifts
Must be 18 years old.
Must be able to pass a background investigation and a drug and alcohol screen as a condition of employment.
Must successfully pass a job interview

Nice To Haves

Experience with financial and budget record keeping

Responsibilities

Alert Guest Relations Manager when retail inventory levels reach re-order status.
Assist in setting up meetings with vendors and product selection.
Assist in inventory ordering process.
Monitor retail inventory on a daily, weekly and monthly basis.
Maintain an inventory of regularly used office supplies and forms.
Answer, return, or forward telephone calls and email messages in a timely manner.
Coordinate and assist with departmental projects and reports.
Assistant in Kronos, payroll and attendance records for the Guest Relations Departments.
Prepare and forward HR, purchasing, or payroll paperwork as assigned.
Attend and record scheduled meetings.
Maintain and monitor department filing system.
Receive and distribute department mail.
Prepare Guest Relations, Player’s Club, and Valet correspondence as necessary.
Travel as required.
Ensure completion of scheduled shift reports and other shift details as required by management.
Maintain up to date information regarding Minimum Internal Control Standards for each department whereas Guest Relations, Player’s Club, and Valet has an integral part.
Report any violations of policy to the GR supervisor on duty.
Work in Guest Relations, Player’s Club, and Valet as business deems necessary.
Must practice all safety policies, procedures and standards as set by OSHA
Be able to deliver core customer service values.
Adhere to company policies regarding strict confidentiality.
Inquires and responds to supervisor guidance, assignments and constructive feedback to learn new and updated information.
Required to attend on-going training sessions and staff meetings.
Willingness to cross-train and provide support in related areas of operations.
Other related duties as assigned.