Guest Registration Supervisor (2026)

YMCA OF THE ROCKIES•Estes Park, CO

1d•$16 - $17•Onsite

About The Position

Detailed job knowledge of Guest Services operations. Duties include PBX operations, Front Desk operations, and Income Audit transactions. This is a seasonal, supervisory position. Shifts may include the AM shift, PM shift, coverage of a manager shift, and the Relief Night Audit overnight shift. OUR CULTURE: We firmly believe in our mission of putting Christian principles into practice through programs, staff and facilities in an environment that builds healthy spirit, mind and body for all. We count on our staff to provide extraordinary experiences for our guests and for each other and we expect constant demonstration of our core values of caring, honesty, respect, responsibility and faith.

Requirements

Demonstrate the ability to fluently read, write and speak English
Must be able to work flexible days and shifts. This also includes weekends, nights, overnights, and holidays. Must also have the ability to rotate shifts and fill in for staff when needed
Update and help develop training programs for the Guest Registration department
Have excellent communication skills and customer-service skills
Capable of problem-solving and working under pressure in a stressful environment
Manage and account for large amounts of daily income
Must meet acceptable criminal background-check standards
Flexibility and reliable attendance. This position generally fills in when the year-round night auditor and relief night auditor cannot cover one or more night-audit shifts. The employee must provide advance notice as much as possible if unable to work assigned shifts, and must regularly arrive on time for shift
Able to work alone and remain alert between the hours of 11:00 PM and 7:00 AM, several nights a week if necessary, including weekends and holidays
Use good judgment and initiative addressing emergencies and contacting support resources when appropriate
Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility, and Faith in all functions
Uphold the YMCA of the Rockies Mission, policies, and programs
Commitment to diversity, equity, inclusion, and anti-racism is required
Possess excellent customer service skills; for example, friendly, personable, helpful, patient, and professional
Support the Association safety program. Promote safe work practices and a safe environment for guests, members, and staff
Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse environment
Must meet acceptable criminal background check standards

Nice To Haves

Bilingual English/Spanish is a plus
All other duties as assigned

Responsibilities

Operate Property Management Software, a PBX multi-line switchboard, and a base radio
Handle cash accurately and responsibly
Become familiar with the property layout and information about the region, including Rocky Mountain National Park
Understand the basic responsibilities of all shifts
Work with and help supervise Guest Registration seasonal staff
Assume responsibility and delegate authority to co-workers when management is absent
Assist in training new front-desk staff
Be an on-the-job mentor for all seasonal staff in the Guest Registration department
Handle interactions with upset guests when needed
Apply good accounting principles in reviewing and reconciling daily financial transactions, which include tasks such as verifying balanced transactions and running end-of-day reports
Accurately communicate in verbal and written forms (including the appropriate completion of emergency and incident reports, service logs and emails), to management regarding task completion, concerns and significant events that occurred during the shift
Appropriate and timely handling of emergencies
Review and understand computer-generated reports and be able to update Excel spreadsheets and logs
All other duties as assigned, including working in other departments as required