Guest Programs Liaison

American Cruise Lines • Portland, OR

9d • Onsite

About The Position

American Cruise Lines is the largest domestic cruise line with over 20 ships operating solely within the U.S. and is the only 100% American-owned and operated cruise line. Our goal is to share America’s Story on the finest American ships and deliver the best cruise experience across the country.

We are searching for a Guest Programs Liaison (GPL) - Portland, OR to join the Guest Programs Team. The position works directly with the Manager, Guest Programs and is the primary guest-facing American Cruise Lines representative on site at the Portland International Airport in Portland, OR.

The Guest Programs Liaison must be extraordinarily organized, energetic, outgoing and social, with excellent verbal and written communication skills.

At American Cruise Lines, we are driven by our values—Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America’s Story on the Finest American Ships.

Requirements

• High level of communication and listening skills.
• Must be positive, enthusiastic, and outgoing.
• Excellent critical thinking skills.
• Ability to manage frequent last-minute changes calmly and effectively.
• Ability to speak and compose in English.
• Ability to stand for 8-10 hours a day.

Responsibilities

• Greet all guest arrivals at Portland International Airport according to travel information provided.
• Coordinate all airport-to-hotel transportation.
• Provide end-of-day summary to the shipboard team of any issues/questions/concerns that may be brought up by arriving guests.
• This is a seasonal position that averages about 3 days a week at the airport.
• Available at the airport 10:00am-8:00pm on scheduled days, with occasional longer hours determined by airline flight schedules and/or delays.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed