Liaison, Guest Relations
About The Position
Provides exceptional, positive first impression of Goshen Hospital to patients, visitors, and the public consistent with the mission, vision, and values. Promotes good customer relations at all times, extending a positive, cooperative and supportive service to patients, families and fellow colleagues. Provides regular updates and information to the patient’s family, on behalf of the surgical team, regarding the surgical procedure. Coordinates activities and reception at the Surgical Services registration desk, waiting room information desk. Collaborates with Volunteers regarding surgical visitor comfort and care. Works with Surgical Services team to develop customer service skills including review of Customer Service reports. Interacts with the patients, providing care as identified in the care plan and as directed by the RN. Maintains a clean and orderly environment. Works under the direct supervision of an RN. Uses independent judgment to prioritize own work and report observations and information to appropriate personnel.
Requirements
- High School Graduate
- Basic experience with computer data entry.
- Healthcare provider CPR certification
- Prior experience As a Nurse’s Aide
Nice To Haves
- 2 to 5 years of job-related experience in the healthcare industry.
- Customer service skills, switchboard/phone skills.
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What This Job Offers
Education Level
High school or GED
