Guest Lead - Keyholder

Stand Out For Good, Inc.•Greensboro, NC

6d•Onsite

About The Position

Reporting to the Store Leadership, the Guest Lead leads and supports management by directing activities required to achieve all store goals, including world class guest service, sales objectives, loss prevention, and merchandising presentation while driving both associate and guest engagement. Provide guests with exceptional service, through relationship building, product knowledge sharing, and presenting a clean, well-maintained store environment.

Requirements

Must be 18 years of age
Physical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling and / or squatting frequently.
May be required to occasionally climb ladders, climb and descend stairs frequently, depending on location.
Must be able to lift and carry 30 pounds regularly without assistance.

Nice To Haves

Previous retail experience preferred

Responsibilities

Fosters a guest-focused team environment by anticipating guest’s needs, exceeding expectations, and adhering to the Altar’d State service standards; coaches associates on guest interactions to increase transactions and capture guest opportunities
Serves as Manager on Duty when managers are not present
Helps develop team to accomplish store’s business objectives through coaching, investment, retention and motivation
Creates a learning environment for associates
Addresses guest concerns, coming to resolution when possible, and involving management where appropriate
Shares information and communicates clearly to all levels of the team
Holds self and employees accountable for achievement of financial results and statistical standards
Manages conflict and coaches by applying company’s recommended processes, standards and guidelines
Empowers and involves associates in decision-making processes
Fosters team commitment through support, relationship building, and recognizing individual contributions
Leads by managing through change and adversity
Acknowledges, interacts and builds relationships with guests; creates guest loyalty
Consistently receives positive, unsolicited guest feedback
Communicates effectively with store management and guests
Treats others fairly, with respect, and values differences; does not pass judgment on potential guests
Supports an environment of learning and trust by acting as a positive role model
Ensures attainment of sales and inventory shortage goals
Implements merchandise presentation, restocking and recovery to maximize productivity
Understands the Altar’d State culture, and ensures compliance with all Altar’d State values & practices, and store operational standards
Consistently meets or exceeds store and individual goals of Sales Per Hour (SPH), Dollars Per Transaction (DPT), Units Per Transaction (UPT), and contributes to the store’s overall goals
Controls workflow through successful planning and delegation
Executes task directives within designated timeframes
Completes opening/closing procedures and tasks as directed by management with a guest focus
Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect Company assets
Maintains a safe work environment and reports any potential hazards
Participates and assists in the preparation for the stores’ inventory
Participates in store walk-throughs with team, communicating successes and opportunities in key store areas
Communicates effectively with executive team
Recommends ideas to improve standards and processes
Reports to work as scheduled; records time worked accurately by using the time and attendance system; remains flexible to the needs of the business
Receives feedback and fosters dialog around solutions
Maintains an awareness of brand aesthetic and relevance to the store environment and communicates with team
Maintains a clean and presentable store environment
Assists in the construction of merchandising and window displays
Represents the brand by adhering to appropriate standards of dress and grooming