Guest Group Coordinator
About The Position
Spruce Lake Ministries encourages persons from a variety of traditions to a deeper faith in God through Jesus Christ. In this peaceful setting in the heart of the Pocono Mountains in northeastern Pennsylvania, Spruce Lake and Pinebrook provide Christian church, family and corporate groups with lodging, meeting spaces and meals for their next event or retreat. Spruce Lake also hosts summer camps, programmatic retreats, and outdoor education programs throughout the year. Do you enjoy organizing details for small or large group events? Consider joining our Guest Service Team. The Guest Group Coordinator is responsible for communicating with individual guests, seasonal campers, and guest group leaders, securing, documenting, and disseminating required information to directors, managers and/or their designee. The Guest Group Coordinator (GGC) is a member of the cross-location guest service team and is responsible for providing front desk guest services, showing Christian hospitality and focusing on a customized guest experience while actively promoting the value of a retreat experience. The GGC will engage in cross training at both Pinebrook and Spruce Lake locations.
Requirements
- Growing personal relationship with Jesus Christ
- Must affirm, live and model Spruce Lake Ministries mission, vision, statement of faith and core values.
- Conducts him/herself in a manner that is above reproach.
- Must be responsible, industrious, hospitable, and enthusiastic.
- Availability for rotating day, evening, weekend & holiday schedules.
- Giftedness in hospitality and a heart for ministry.
- Good interpersonal skills and telephone presence.
- Ability to communicate clearly by phone and email.
- Attention to detail & accuracy in preparing documents & reports.
- Computer literacy, including knowledge of MS Office and reservation databases.
- Informal, neat, conservative, professional attire, appropriate for greeting the public.
- At the employer's expense, all employment hires are contingent upon completion of FBI Criminal Background fingerprint clearance, PA Child Abuse Clearance and PA Criminal History Clearance.
Nice To Haves
- Bachelor's degree preferred or equivalent training or experience.
- Bi-lingual is preferred.
Responsibilities
- Communicating with individual guests, seasonal campers, and guest group leaders
- Securing, documenting, and disseminating required information to directors, managers and/or their designee
- Providing front desk guest services
- Showing Christian hospitality
- Focusing on a customized guest experience while actively promoting the value of a retreat experience
- Engage in cross training at both Pinebrook and Spruce Lake locations
