Guest + Family Experience Associates, Overnight @ St Joe's
About The Position
To thrive as a Full-Time Guest + Family Experience Associate for Overnights at Ronald McDonald House Charities of Tampa Bay, Inc., you'll need a vibrant mix of skills and a heart full of compassion! A knack for problem-solving and multitasking will be your best friends as you juggle guest services while ensuring cleanliness and safety. Your proven knowledge of inventory control will keep our kitchens stocked and ready for families, while your tech-savvy nature enables you to learn database systems and produce insightful reports. Strong customer service orientation is a must, complemented by excellent communication and interpersonal skills to create rapport with both guests and donors alike. You'll need to handle sensitive situations with the utmost confidentiality, maintaining decorum at all times. Reliable transportation is essential for occasional supply pickups, and you'll also stay prepared with CPR and fire training to keep our home safe and sound. Ready to make a difference? Your adventure starts here!
Requirements
- Ability to handle and address sensitive situations with confidentiality, decorum, and protocol.
- Experience working overnight or willingness to adapt to overnight schedules.
- Housekeeping or cleaning experience or willingness to perform duties.
- Strong customer service skills with compassion and professionalism.
- Ability to learn and work with database systems (training provided).
- Reliable transportation for occasional supply pickups (mileage reimbursed).
- Ability to handle sensitive situations with confidentiality, decorum, and empathy.
- Excellent verbal and written communication skills
- High School Diploma Required.
- Must meet healthcare requirements of partner hospital, complete biannual CPR training and annual fire alarm training.
- Demonstrates understanding and sensitivity toward the intersections of ability, class, ethnicity, gender, gender identity, race, religion/spirituality, and sexual orientation.
Nice To Haves
- Spanish proficiency/Bilingual ability strongly preferred.
Responsibilities
- Provide exceptional guest service and support during overnight hours
- Assist with guest needs and requests in a compassionate, family-centered manner
- Respond calmly and effectively to emergencies while supporting families
- Perform housekeeping duties, including wiping down surfaces, restocking supplies, keeping shared spaces clean, safe, and welcoming for families
- May assist with turning over guest rooms as needed
- Ensure proper guest registration and check-out procedures
- Learn and use database systems to track guest information and generate reports
- Note: This is not an exhaustive list of all responsibilities. Duties may be added or modified as needed to support daily operations
Benefits
- 401K eligibility after 90 days
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
