GUEST EXPERIENCE TEAM MEMBER

UNITED STATES OLYMPIC & PARALYMPIC MUSEUM•Colorado Springs, CO

1d•$16 - $16•Onsite

About The Position

Our Guest Experience Team Members are integral members of our team, serving as the dedicated point-of-contact for ensuring an exceptional visitor experience at the United States Olympic & Paralympic Museum, and associated events. As passionate and energetic individuals, they embody the spirit of the Olympic and Paralympic Movement, contributing to the overall success of our mission. Our Team Members are known for their friendly and attentive approach, showcasing a genuine love for creating lasting memories for our guests. ESSENTIAL FUNCTIONS: Entry Experience Provide a warm welcome and positive first impression for all guests Assist guests with accessibility needs Provide general information about the Museum, including ticket prices Direct guests through ticketing and registration queues Promote a safe and welcoming environment Ticketing Sell tickets, tours, and process vouchers using the Museum’s point-of-sale ticketing system Redeem will-call tickets for advanced purchasers Provide Membership information and process Membership sales Issue RFID credentials and lanyards Prepare Group Tickets as needed Galleries and Exhibits Assist guests with RFID registration and tour preference selection Provide an orientation to the Museum’s visitor experience Lead and manage guided tour experiences for guests if chosen upon certification, Provide a personal presence in exhibit areas focusing on guest interaction, engagement, and storytelling Make genuine connections with visitors and enhance the guest experience whenever possible Handle guest service recovery as required, acting as a guest advocate Groups Assist Group tours with bus unloading/loading and building ingress/egress Provide a warm welcome and orientation to the building for Groups Distribute RFID credentials and lanyards to Groups upon arrival Events Staff exhibit areas during private events, focusing on guest interaction, engagement, and storytelling Assist with event ingress/egress

Requirements

Must be 18 years of age or older
Must exhibit an enthusiastic, outgoing, and friendly attitude and enjoy working with the public
Must work well in a fast-paced environment, and understand how to prioritize guest needs
Display genuine care for others, be a self-starter and work well with minimal supervision

Nice To Haves

Experience in hospitality, visitor attractions, sports, or cultural institutions preferred
Proven ability to communicate effectively with others; demonstrate strong interpersonal skills
Experience in admissions and ticketing is a bonus
Fluent in any second language

Responsibilities

Provide a warm welcome and positive first impression for all guests
Assist guests with accessibility needs
Provide general information about the Museum, including ticket prices
Direct guests through ticketing and registration queues
Promote a safe and welcoming environment
Sell tickets, tours, and process vouchers using the Museum’s point-of-sale ticketing system
Redeem will-call tickets for advanced purchasers
Provide Membership information and process Membership sales
Issue RFID credentials and lanyards
Prepare Group Tickets as needed
Assist guests with RFID registration and tour preference selection
Provide an orientation to the Museum’s visitor experience
Lead and manage guided tour experiences for guests if chosen upon certification
Provide a personal presence in exhibit areas focusing on guest interaction, engagement, and storytelling
Make genuine connections with visitors and enhance the guest experience whenever possible
Handle guest service recovery as required, acting as a guest advocate
Assist Group tours with bus unloading/loading and building ingress/egress
Provide a warm welcome and orientation to the building for Groups
Distribute RFID credentials and lanyards to Groups upon arrival
Staff exhibit areas during private events, focusing on guest interaction, engagement, and storytelling
Assist with event ingress/egress