Guest Experience Team Member (Multi-Location)

Roccos Doughnuts Company • Worcester, MA

24d

About The Position

Rocco’s Doughnut Company is looking for a dependable and energetic Guest Experience Team Member to help serve our guests across multiple locations. This role is ideal for someone who enjoys working with people, takes pride in hospitality, and is excited to be part of a growing local brand.

Our Guest Experience Team Members are the face of Rocco’s. You’ll help create the kind of experience that keeps people coming back — friendly service, attention to detail, and a commitment to doing things the right way.

This position requires flexibility to work at any of our locations including Auburn, Worcester, Millbury, and Westborough.

Requirements

• Friendly, positive attitude
• Strong communication skills
• Reliable and dependable
• Comfortable working in a fast-paced environment
• Team player who takes pride in their work
• Be available to work at any Rocco’s location as needed
• Be available for weekends and some early mornings
• Be dependable and committed to showing up for scheduled shifts

Nice To Haves

• Previous food service or hospitality experience is a plus, but not required

Responsibilities

• Greet guests warmly and provide an exceptional customer experience
• Take orders accurately and efficiently
• Prepare drinks and assist with doughnut presentation and packaging
• Maintain a clean and organized front-of-house area
• Work with team members to keep service fast and smooth during busy periods
• Follow company standards for hospitality, cleanliness, and professionalism
• Support different locations when needed to keep the team running smoothly

Benefits

• Competitive salary
• Free uniforms
• Paid time off
• Training & development

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees