Guest Experience Supervisor

Dash In•Ashland, VA

1d•Onsite

About The Position

Dash In, a Wills Group company, operates an innovative concept focused on an elevated guest experience and high-quality food service and we are building out the Guest Experience (Front of House) team to execute and deliver an exceptional guest experience in a 24/7 retail environment. The Guest Experience Supervisor is integral in supporting the Guest Experience Manager to ensure the day-to-day front of house operations run smoothly. Success in this role will include proven success in exhibiting strong customer service and training of all Guest Experience staff. At Dash In, we are dedicated to providing an elevated experience to all our guests. Our culture is built on the idea that we are all here to make a difference in the lives of the people around us. We focus on results and working with intense Integrity, a can-do attitude, creative spirit, and a “team collaboration” centered approach.

Requirements

High School Diploma or equivalent (GED); alternatively, willingness to complete employer-paid GED program
Minimum of 1 year in a supervisory or management position in a customer service or retail environment
Ability to multi-task and problem solve
Ability to use technology including POS software
Strong guest-focus with excellent people skills
This position requires the ability to perform the essential functions contained in this job description. Reasonable accommodations will be made for qualified individuals with disabilities.

Nice To Haves

Active ServSafe Certification a plus
Adapting and responding to change
Working with people
Delivering results and meeting customer expectations
Deciding and initiating action
Persuading and influencing

Responsibilities

Support the Guest Experience Manager in engaging and training a high-performing team of retail associates that deliver an outstanding guest experience 24/7
In this position, you'll ensure the Front of House operates smoothly and associates have the tools and resources needed to provide a Remarkable experience to guest in the store
Proactively approach guest, assist and answer any questions they have
Promptly respond to assist associates to meet guest needs quickly and efficiently
Monitor customer flow and maintain open registers as necessary to have a “no’’ wait experience
Is knowledgeable and supports the maintenance of Dash In Brand Standards that include high levels of guest engagement, a clean facility, maintaining a safe environment, and follows all Dash In operational guidelines
Effectively communicates with the Guest Experience Manager on needs including ordering and inventory needs
Completes work activities at the direction of the Guest Experience Manager and General Manager or Sr. General Manager
Completing additional duties as assigned

Benefits

Employer 401(k) match (currently at 7%)
health savings plan
financial planning
Comprehensive health, vision, and dental plans tailored to meet the needs of our people and their families, even their pets!
Vacation, sick, personal, community engagement, and parental leave for new parents
Employee Assistance Program
travel assistance
family life planning
Enjoy discounts on theme parks, Broadway shows, concerts, travel, shopping, dining, and wellness services
100% tuition reimbursement to support our team’s education goals, robust development programs, and certificate program assistance (up to 100% employer-paid)
Competitive Salary: Competitive pay matched to DC Metro area.