Guest Experience Supervisor

Dash In • Annapolis, MD

27d

About The Position

Join the Dash In Team as a Front of House Guest Experience Supervisor: Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud division of the Wills Group family, is Great Place to Work Certified™ and recognized as one of Fortune's Best Workplaces in Retail™. We're looking for a Guest Experience Supervisor to help lead our team! Your Role in Creating Remarkable Experiences: Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates. Ensure smooth front-of-house operations and provide your team with the tools and resources to deliver outstanding guest experiences. Proactively interact with guests, addressing their questions and concerns promptly. Support associates in meeting guest needs efficiently, maintaining a "no wait" experience. Monitor customer flow and open registers as needed to ensure seamless service. Uphold Dash In Brand Standards, ensuring high levels of guest engagement, cleanliness, safety, and operational adherence. Maintain effective communication with the Guest Experience Manager regarding ordering and inventory needs. Complete assigned tasks as directed by the Guest Experience Manager and Sr. Store Manager.

Requirements

• Minimum of 1 year in a supervisory or management role in a customer service or retail environment.
• High School Diploma or GED required.
• Ability to multitask and solve problems effectively.
• Comfortable using technology, including POS software.
• Strong focus on providing exceptional guest experiences with excellent people skills.

Nice To Haves

• Active ServSafe Certification (a plus).

Responsibilities

• Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates.
• Ensure smooth front-of-house operations and provide your team with the tools and resources to deliver outstanding guest experiences.
• Proactively interact with guests, addressing their questions and concerns promptly.
• Support associates in meeting guest needs efficiently, maintaining a "no wait" experience.
• Monitor customer flow and open registers as needed to ensure seamless service.
• Uphold Dash In Brand Standards, ensuring high levels of guest engagement, cleanliness, safety, and operational adherence.
• Maintain effective communication with the Guest Experience Manager regarding ordering and inventory needs.
• Complete assigned tasks as directed by the Guest Experience Manager and Sr. Store Manager.

Benefits

• Paid Time Off: Vacation, sick, and personal leave, plus paid holidays.
• Paid Community Engagement: 2 paid community service days each year.
• Paid Parental Leave: Support for new parents.
• Tuition reimbursement, development programs, and certificate program assistance.
• Financial Well-being: 401(k) with employer-matched contribution and financial planning assistance.
• Healthcare: Affordable medical, dental, and vision plans with an option for a health savings account.
• Insurance: Pet insurance, basic life insurance, and short- and long-term disability coverage.
• Career Growth: Opportunities to advance in the Mid-Atlantic Region.
• Employee Discounts: Free coffee, fountain beverages, discounts on fresh food at Dash In corporate stores, and discounted monthly car wash memberships.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees