GUEST EXPERIENCE SUPERVISOR - Cape Hatteras / Outer Banks KOA 2026

Kampgrounds Of America, Inc.•Rodanthe, NC

34d

About The Position

The Guest Experience Supervisor will work closely with the Assistant General Manager (AGM) in overseeing daily operations of the campground, ensuring employee productivity and providing all guests with quality service prior to and throughout their stay. Tasks may include assistance with staffing, inventory management, safety, guest services, front desk, store and recreation. The Guest Experience Supervisor needs to be people oriented, have excellent communication and conflict resolution skills, and strong time management. This leadership role is responsible for delivering KOA’s Culture, Mission, Vision, and Values.

Requirements

High School diploma or equivalent
Proven experience in a Customer Service supervisory role
Hear and speak the English language fluently
Strong decision-making ability
Proficient Computer Skills
Ability to work nights, weekends and holidays
Excellent communication, collaboration, and delegation skills with ability to manage confrontation
Ability to motivate, lead and develop a diverse team
Strong working knowledge of operational procedures
Valid driver’s license
Ability to stand for long periods of time.
Must be able to lift to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly.
Ability to bend, stoop, kneel, crouch, climb and move safely over uneven terrain.
Able to work inside and outdoors and in various climates.

Responsibilities

Efficient operation of the campground by supervising and supporting Guest Services to include Front Desk, Store, Recreation, Night hosts, and Guest Guide teams.
Communicate and correct deficiencies in these departments by collaborating with departmental supervisors and AGM.
Provide great customer service while improving guest satisfaction and raising the net promoter score through training of staff and maintaining of the property.
Ensure all accounting functions at the campground are following OAK procedures including correct and accurate cash handling.
Prepare reports as required, relating to procedures, efficiency, scheduling, attendance, etc.
Coordinate with AGM and department heads to stay up to date with changes, issues, and improvements.
Develop effective conflict resolution and critical thinking skills.
Prioritize tasks based upon importance and urgency with conscious planning and thoughtful decision making.
Comfortable in high-pressure and fast paced situations while maintaining composure and objectivity.
Maintain property by following the quality assurance manual.
Function as Manager on Duty in the absence of GM and AGM.
Foster a work environment that maximizes employee involvement, morale and is dedicated to delivering KOAs Culture, Mission, Values and Goals.
Monitor and implement the department safety program which ensures that all OAK employees work in a safe and hazard free environment that complies with various local, state, and federal safety requirements.