Guest Experience Supervisor
About The Position
Are you passionate about creating unforgettable memories and leading a team in a fun, fast-paced environment? Join LEGOLAND Discovery Center Dallas and help deliver amazing guest experiences every single day! As a Guest Experience Supervisor, you’ll be a hands-on leader on the attraction floor, inspiring your team, supporting daily operations, and ensuring every guest leaves with a smile 😊 In this exciting leadership role, you will: 🌟 Lead from the attraction floor, providing example-based, shoulder-to-shoulder leadership 😊 Deliver outstanding guest care aligned with Guest Obsession standards 👥 Motivate, coach, and develop team members to reach their full potential 📣 Deliver engaging daily team briefings and maintain clear communication 🎯 Support daily operations and ensure all positions are effectively covered 🛟 Uphold the highest standards of safety, presentation, and guest service 💡 Empower the team to confidently handle service recovery moments 🧱 Monitor guest-facing areas and help enhance the overall experience 💬 Provide feedback to drive performance and maximize sales opportunities 📅 Assist with scheduling, training, and performance support 🏰 Support Duty Manager shifts overseeing attraction-wide operations ✨ Encourage new ideas and innovation to improve the business This role is highly interactive, guest-facing, and perfect for leaders who love being where the action is!
Requirements
- High school diploma or GED
- At least two years of supervisory experience in a guest-facing environment
- Strong leadership and communication skills
- A calm, confident approach in a busy, high-energy setting
- Excellent guest service and problem-solving abilities
- Sales awareness and attention to detail
- Comfort working with POS or computerized systems
- The ability to multitask and stay organized
- a positive attitude and passion for creating amazing guest moments!
Responsibilities
- Lead from the attraction floor, providing example-based, shoulder-to-shoulder leadership
- Deliver outstanding guest care aligned with Guest Obsession standards
- Motivate, coach, and develop team members to reach their full potential
- Deliver engaging daily team briefings and maintain clear communication
- Support daily operations and ensure all positions are effectively covered
- Uphold the highest standards of safety, presentation, and guest service
- Empower the team to confidently handle service recovery moments
- Monitor guest-facing areas and help enhance the overall experience
- Provide feedback to drive performance and maximize sales opportunities
- Assist with scheduling, training, and performance support
- Support Duty Manager shifts overseeing attraction-wide operations
- Encourage new ideas and innovation to improve the business
Benefits
- Health care options (medical, dental, and vision plans)
- Paid Time Off (PTO)
- Merlin Magic Pass for friends and family to enjoy the parks and attractions
- Recognition programs and rewards
- 401(k) program with company match
- Tuition reimbursement programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
