Guest Experience Supervisor

NEXDINE Hospitality•Chicago, IL

1d•$22

About The Position

The Guest Experience Supervisor reports to the General Manager or Chef and is responsible for the oversight, delivery and execution of the Guest Experience. The Guest Experience Supervisor is responsible for assisting in managing staff and other tasks as assigned, providing exemplary customer service, overseeing the final presentation of food and service, ensuring client satisfaction, including, but not limited to, taking orders from residents and stations as assigned.

Requirements

Leadership
Team oriented
Communication proficiency
Customer/client focus
Ability to work under pressure.
Scheduling
High school diploma or equivalent
1 - 3 years’ experience in similar position
Specialized training in catering
ServSafe Certification
Choke Safety Certification
Allergen Awareness Certification

Nice To Haves

Culinary school certificate or degree
Microsoft Office Suite

Responsibilities

Provide oversight of daily dining services to ensure client and customer satisfaction.
Inspect supplies, equipment, or work areas to ensure conformance to established standards and/or arrange for equipment purchases or repairs.
Build and maintain a working 2+ week schedule with at least 3 weeks posted.
May purchase food and/or other supplies needed to ensure efficient operation ensuring quality control practices are in place for receiving all products.
May be responsible for maintaining vendor relationships.
Assist with determining staff requirements and scheduling necessary to ensure timely delivery of services.
Ensure company standards for safety, proper food handling practices, sanitation, uniform guidelines, and productivity are maintained.
May assist with event menu writing and cycle of cost control utilizing appropriate recipes and costing measures in conjunction with Chef Manager or Chef.
May assist with the production of food.
Assist with planning, execution and coordination of various events according to specific client standards in conjunction with the Chef Manager or Chef.
Assist in the set-up and breakdown of catering events to include seating arrangements, decorations and food displays.
Supervise staff in execution of events.
May meet with prospective clients to review all aspects of event requirements and execution inclusive of but not limited to menu creation, set-up/breakdown requirements and scheduling.
Adhere to budgetary guidelines determined by Chef Manager or Chef.
Record production or operational data on specified forms.
Compile and maintain records of food use and expenditures.
Assist with financial recordkeeping for all aspects of operations.
May assist with inventory management.
May instruct, train and supervise cooks, servers, and utility workers in the preparation, cooking, garnishing, presentation and service of food.
Provide excellent customer service to include being attentive, approachable, greeting and thanking customers.
May perform other duties and responsibilities as assigned