Guest Experience Supervisor - Vegas

Original X Productions•Paradise, NV

34d•$20•Onsite

About The Position

OGX is seeking Guest Experience Floor Supervisors to cultivate and foster an engaging, positive, and inspiring environment for our Guests and Team Members. This position will be responsible for delivering an outstanding guest experience by supervising the front-line team interacting with Guests to help create an immersive, welcoming, and positive experience. The ideal candidates thrive in fast-paced environments, have the ability to work with a variety of personalities, and can project a positive image to both team members and visitors. This part-time position may be scheduled for up to five (5) days OR 28 hours per week. This part-time position pays $20.00 per hour.

Requirements

Must be able to remain in a standing stationary position more than 75% of the time
Must be able to move about inside the exhibit space
Must be able to work a minimum of three shifts, one of which must be a weekend day
Occasionally lifts and moves items / equipment weighing up to 50 pounds
Must be able to work a variable schedule including evenings, weekends, and holidays
Exceptional communication skills
Organized and detail oriented
Ability to multitask
Strong leadership skills; ability to lead by example
Self-Starter and proactive
Maintain grace under pressure and enjoy working in a fast-paced and fluid environment
Excellent problem solver with the ability to troubleshoot and come up with creative solutions
Ability to effectively interface with the public and handle emergency situations in a calm and authoritative manner
Experienced in customer service, communication, written and interpersonal skills
Experienced with POS systems and Gmail
High school diploma (or equivalent), some college is preferred (current students welcome to apply)
At least 6 months of supervisory or commensurate leadership experience
At least one year experience in guest-focused business (retail, restaurant, experiential, hospitality, etc.)
Experience working in the Attractions and Amusement Industry welcomed
Experience using a ticketing system

Responsibilities

Oversee day-to-day experience floor operations, including but not limited to, ticketing, guest services, and photo operations
Learn and become a subject matter expert on operations policies, processes, procedures, and standards
Help to train and develop a world-class operations team
Actively participate in defining the team culture and incorporating it into the operation
Assess the effectiveness of the team, providing feedback to management, and enforcing disciplinary actions as outlined in the employee handbook and training
Maintain and oversee the daily break schedule to ensure employees get required breaks and move through assigned positions efficiently
Manage staff timekeeping system, ensuring that team members are accurately and appropriately clocking in and out for their shifts
Enforce the dress code
Jump into any area of the operation as needed
Complete daily summary reports in a timely and professional manner
Additional duties as assigned