Guest Experience Sales Leader

Hand & Stone - 34940 Emerald Coast Pkwy - Destin, FL•Destin, FL

137d

About The Position

Guest Experience Sales Leader This isn’t a back-office, administrative role — it’s a front-line leadership position where your success is measured by how well you and your team do two things: Delivering an outstanding customer experience Meeting and exceeding sales and membership goals Hand & Stone Massage and Facial Spa is seeking a Guest Experience Sales Leader who can inspire, coach, and drive a team to new levels of success. If you love leading people, celebrating wins, and creating memorable experiences for customers — this role is for you! Leading two thriving spas (Panama City Beach & Destin), you’ll step into a true multi-unit leadership role where you’ll recruit, train, and inspire our teams to achieve amazing results. What You’ll Do • Lead daily huddles that energize and align the team. Lead by example, walk the talk. • Build, coach, and motivate a team to crush sales and membership goals. • Keep the customer experience at the heart of everything — from check-in to check-out. • Celebrate wins, recognize talent, and grow your team’s confidence and skills. • Roll out promotions, contests, and community events that bring the spa to life. • Own the numbers — track results and turn insights into action plans that win. What We’re Looking For • 2+ years of leadership experience (spa, retail, hospitality, fitness, or sales industries preferred). • A high emotional IQ motivator who thrives on coaching and team development. • Goal-oriented with a proven track record of driving results. • An excellent communicator who inspires positivity and accountability. • Someone who leads from the front desk and breakroom — not from the office. Why You’ll Love It Here • Competitive base pay + monthly and quarterly performance bonuses. • Benefits and employee perks. • Ongoing leadership development and training — shaped with your input. • A supportive, high-energy culture where wins are celebrated and your leadership makes an impact every single day. Team outings. Even a company cruise. • Room to grow — this role is a launchpad for ambitious leaders ready to step into broader multi-unit or regional leadership in the future as we have additional spas in our development plan. Ready to lead, inspire, and grow with a team that loves what they do? Apply today and let’s build success together!

Requirements

2+ years of leadership experience (spa, retail, hospitality, fitness, or sales industries preferred).
A high emotional IQ motivator who thrives on coaching and team development.
Goal-oriented with a proven track record of driving results.
An excellent communicator who inspires positivity and accountability.
Someone who leads from the front desk and breakroom — not from the office.

Responsibilities

Lead daily huddles that energize and align the team. Lead by example, walk the talk.
Build, coach, and motivate a team to crush sales and membership goals.
Keep the customer experience at the heart of everything — from check-in to check-out.
Celebrate wins, recognize talent, and grow your team’s confidence and skills.
Roll out promotions, contests, and community events that bring the spa to life.
Own the numbers — track results and turn insights into action plans that win.

Benefits

SIMPLE IRA w/ 3% match
Bonus based on performance
Competitive salary
Employee discounts
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Wellness resources
Benefits and employee perks.
Ongoing leadership development and training — shaped with your input.
A supportive, high-energy culture where wins are celebrated and your leadership makes an impact every single day. Team outings. Even a company cruise.
Room to grow — this role is a launchpad for ambitious leaders ready to step into broader multi-unit or regional leadership in the future as we have additional spas in our development plan.