Sales Associate - Guest Experience Specialist

Bob's Discount Furniture • Columbus, OH

2d • $20 • Onsite

About The Position

At Bob’s Discount Furniture, our Senior Retail Guest Experience Specialists are the driving force behind our exceptional in-store experience. In this role, you’ll lead by example—engaging with customers, guiding them through a service-centric shopping journey, and helping them find the perfect home solutions. You’ll also support operational excellence by opening and closing the store, mentoring peers, and ensuring the showroom is guest-ready at all times. This is a full-time, customer-facing position requiring flexible availability including nights, weekends, and holidays. At Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by strong interpersonal skills, a passion for helping others, a commitment to excellence, and a proactive mindset. If you love engaging with customers, coaching others, and representing a trusted brand, this role is for you. At Bob’s, we have fun, we love what we do, and we’re growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we’re committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive. At Bob’s, we invest in your growth, well-being, and career advancement. At Bob’s, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values—Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun—guide everything we do. We’re not just a workplace; we’re a team that supports and celebrates each other! At Bob’s Discount Furniture, we want you to feel at home. Whether you’re shopping with us or part of the Bob’s team, you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve. Bob's Discount Furniture is an everyday value-priced furniture and bedding retailer expanding rapidly across the nation in the Northeast, Mid-Atlantic, Midwest and West Coast regions. No matter what you spend – whether $20 or $20,000, one standard applies to everyone. The company was founded in 1991 on the principle of providing unsurpassed values in the middle price range. Honesty and integrity are the hallmarks of the "Bob's Way" of doing business - a philosophy that applies to customer, co-worker, vendor and community relations. Bob’s truly values the contributions of every associate; therefore, along with opportunities for career growth we offer training, competitive compensation, outstanding benefits and a professional, fun, fast paced work environment. Our continued success has created exciting opportunities for our associates to enjoy truly rewarding careers. Our mission is to make quality and appealing furniture attainable for everyone and to bring integrity, transparency, and a little FUN to the furniture business. At Bob’s Discount Furniture, we have fun, we love what we do, and it shows in our expansive growth!

Requirements

• Strong ability to connect with customers and guide their experience
• Demonstrated ability to meet or exceed personal performance goals
• Experience working collaboratively in a team environment
• Must be at least 18 years old to be considered for employment
• Must be able to walk, stand, bend, stoop, kneel, reach, twist, and lift up to 25 lbs. without assistance
• Ability to move items up to 50 lbs. with or without reasonable accommodation
• Frequent mobility throughout all areas of the showroom
• Ability to stand or sit continuously during scheduled shifts

Nice To Haves

• Previous experience in retail or commission-based sales
• Familiarity with product warranties and customer incentives
• Ability to lead by example and influence team culture

Responsibilities

• Engaging with customers
• Guiding customers through a service-centric shopping journey
• Helping customers find the perfect home solutions
• Opening and closing the store
• Mentoring peers
• Ensuring the showroom is guest-ready at all times

Benefits

• National Medical, Dental, and Vision Insurance
• Paid Time Off: Vacation, Sick Days, Holidays, Work Anniversary—and Your Birthday!
• 401(k) Profit Sharing Plan with a generous company match
• Pet Insurance and employer-paid Life Insurance
• Tuition Reimbursement and employee scholarship programs
• Wellness, Legal, and Financial Planning Resources
• Learning & Development through Bob’s Blueprint and Workday Learning
• Employee Discount starting on Day 1 and Hays Perks program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees